Caliber - Payette

My Experience - 5.0/5.0 -

I was in a rush today when i picked it up, but the repair looked really good at first glance. What i will say is the customer service was awesome. This accident happened right before a scheduled move and i needed my truck. They worked with me and kept me informed throughout the process.

My Experience - 5.0/5.0 -

Thanks Matt

Likely to Recommend - 2.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

The people were nice, just some miscommunication

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

I don’t think the rear door you fixed is closing properly.

Customer Service - 4.5/5.0 -

All was good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very helpful

Returned Clean

Likely to Recommend - 5.0/5.0 -

Best shop in the area.

Repair Quality - 5.0/5.0 -

I could not have asked for more.

Customer Service - 5.0/5.0 -

Very friendly and informative.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Best shop in the area!

Repair Quality - 5.0/5.0 -

It was one of the repairs that grows as you take stuff apart. It finally came down to a total frame replacement. We've driven the vehicle for an entire week and so far not a single system or feature isn't working perfectly.

Customer Service - 5.0/5.0 -

It was a longer than expected process because of parts availability issues outside their control. They called frequently to keep me updated.

Returned Clean

My Experience - 5.0/5.0 -

You did a great job restoring our bumper to like new condition. It took longer than we thought, but we fortunately had a rental car to cover it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Not sure.

Repair Quality - 2.0/5.0 -

Missing mud flap wasn't replaced, paint on fender and door doesn't match, and there is a chip in the paint on the upper door frame. Now I had my daughter pick the truck up so I am not sure when it happened. I called them about the mud flap but hadn't noticed the paint difference until the next day.

Customer Service - 3.5/5.0 -

They kept me updated on the progress

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I felt like there was to much paperwork involved in such a small repair. I also don’t like the fact that you can’t pay with cash. Not a very technical person still like to do things old school. I also was quoted $70.00 and have to pay much more. Quality.Was awesome.

My Experience - 5.0/5.0 -

I'm very satisfied with repairs. It's the second automobile I take and I will definitely recommend your company . Thanks your very much 😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Excellent staff and technicians to work with.

Repair Quality - 5.0/5.0 -

Great workmanship. The repair work was excellent. The paint matched exactly. All repair work was completed in a timely fashion.

Customer Service - 5.0/5.0 -

Customer service kept me advised on the progress of the work. Helped us with all the required paperwork.

My Experience - 5.0/5.0 -

Very professional and kept an open communication. Very good job!

Likely to Recommend - 0.5/5.0 -

Carter Collision needs to communicate better

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

Wouldn’t recommend Carter Collision