Caliber - Pittsburgh - Meadow St
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very much so thank you 😊 Kevin and Bonnie
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new!
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. They communicated delays clearly and provided detailed information throughout. Very professional team.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
service was excellent , whole staff was super helpful - would recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had to return with the car it was making a clunking sound when turning the wheel hard right- they took care of it
Customer Service - 5.0/5.0 -
Bonnie and Kevin were pleasant and accommodating
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bonnie was on top of things when it came to giving me information and updates when my car got there!
Returned Clean
My Experience - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Satisfied with their service.
Repair Quality - 5.0/5.0 -
They kept in close touch with me about the repairs needed on my car. I was very satisfied with them.
Customer Service - 5.0/5.0 -
Again they kept in touch with me how repairs were going snd if a little extra time needed for further parts needed.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Kevin was very nice. However when I picked up my vehicle there were a few technical things that weren't working properly. The front screen that shows the speed was blank when I was driving away from the shop. It usually shows the speed that im going. I had to turn around and go back to the shop to speak to Kevin about it. It took him an hour to fix the issue. Im grateful that the issue was fixed but I dont understand how that happened when the only damage was to the driver back door. Nothing technical needed done. Also the seat belt alarm wasn't sounding off when he took it around the block which is not normal for my vehicle. I wasn't wearing my seat belt so it should have went off. I just think for that the damage and the amount of time that they had my vehicle (17days)dont add up. These other issues were an inconvenience to me.
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
When I took my car there for a estimate they did not tell me they were going to replace the door second when I went to pick up my car the bumpers that they had to drop were not aligned I had pictures of my bumpers when I dropped the car off. They did take it back and make the Gap smaller however there is still a small Gap in the back bumper and they said there's nothing they could do about it. My concern is you were supposed to fix my car and when I picked it up it the bumpers to the body had gaps in them. I was told there was nothing they can do with the one that is still loose. I have a problem with this because it was not like that when you drop the bumper. Like I said it may be something small but that bothers me. Also there was dust probably from sanding inside my car my backseat had like a oil hand smudge on it. They did clean it before I left. I had also told them that white was a hard color to match as there was different variations when I took it to a Toyota dealer my car is supposed to be blizzard pearl yet they sit when they ran the van it came out white. The service manager or someone is supposed to call me to discuss my issue. Your website said you stand by your work well we will see if you take care of your customers to their satisfaction. I'm also concerned since they had to take the panels off and put a new door on that all my electronic door windows locks will continue to work. Also you could see on the driver's door we he was taking it apart as it is scratched up. My car is pristine condition when I left it in your care and expected it to be in pristine condition when I got it back. The cause of damage to my car was by shopping carts in the front drivers and rear drivers doors nothing major so I'm not sure why they even had to loosen the bumpers. So right now 1 to 10 rating five
Likely to Recommend - 0.5/5.0 -
I did not like being told there was nothing we can do to fix what they messed up and essentially I would just have to live with it
Repair Quality - 1.5/5.0 -
First of all the people who do the body work do not evaluate your car and you Never see or speak to them.They also did not notify me that I had to get a new door. When I dropped it off they told me they could fix it without replacing the door. They had to drop the front and rear bumper I guess to paint the driver door and driver's rear door when I went to pick it up the bumpers were not aligned so she took it back in the shop and he tried to align it. When I dropped it off all my bumpers were aligned and there was no gaps. When I picked it up there were about a half inch Gap or less. My rear bumper is not as secure as it was when I dropped my car off. The damage to my car that they were fixing was that I got hit by shopping carts. I I'm not satisfied as they told me they could eliminate the small Gap I have when they had to drop the rear bumper they said if they fixed it then the other side would be loose. I told them there was nothing about my bumpers when I dropped the car off and they were perfectly aligned and there were no small gaps. I also asked about them getting the braces or new brackets to fix the small Gap. In essence they told me no there was nothing they could do. I told them my bumpers were perfectly aligned when I dropped it off and they should have been perfectly aligned when I picked the car up. Also there was a grease smudge on my backseat and dust from the body work was below my arm rest and in my cup holder the young lady did come and take care of that. She stated that the regional manager should be in contact with me as of today I have not heard a word from anyone. Also as I stated I did not know that they were putting a used door on my car. I believe they should have notified me of this. I only hope that the used door will not rust out or if it was already rusted on the inside. And I hope that all my electric windows and door locks continue to work and I have no leaks when it rains or if I go to the car wash. I am not satisfied by them telling me there was nothing else they could do with my bumpers as my car was excellent condition when I dropped it off what the exception of the doors being dented by shopping carts I also ask them about the color of the paint because white is hard to blend. My car is a pearl white but they said the VIN number came up white. Again I am not satisfied because of the answers that they gave me I should have not paid them until I looked over the car. Time will tell about the paint job. Also when getting an estimate a person should speak to the persons who are ACTUALLY doing the work and not a consultant. Other places I went yo get an estimate at I actually dealt with someone who DOES BODY WORK
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Everyone there from the Receptionist and supporting Staff were professional. They answered questions and concerns that I had and they explained everything to me in detail. Great Job
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My truck looked great after the repairs! Thank you to Kevin & the team for a great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kevin & the team at Caliber did a great job & the truck was done in a week! And it looks fantastic!
My Experience - 5.0/5.0 -
I was very satisfied with the quality of work done on my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied
Customer Service - 5.0/5.0 -
It was very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We had a great experience with our repair. The staff were all very kind and the communication throughout the process was great and really appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nothing really, they did a great job scheduling, staying on time and communicating clearly throughout the process.