Caliber - Portland - Nu-Way
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
It was refreshing to have someone be actually in communication with me during the process my last repair they didn’t call me at all, and I had to keep calling and asking. Mel was actually super nice as well. Who did my intake he was upfront told me what to expect and everything he said was what happened. They even cleaned my car and left it better than they got it. I really appreciated it.
Repair Quality - 5.0/5.0 -
Everyone was very helpful especially Mel who did the intake on my vehicle. He gave me updates during the process and it was done surprisingly fast. They even cleaned it I side and out, and put my side mirror case back on. The last car repair I had was a nightmare and it was refreshing to go somewhere that was actually helpful.
Customer Service - 5.0/5.0 -
Everyone was very helpful especially Mel who did the intake on my vehicle. He gave me updates during the process and it was done surprisingly fast. They even cleaned it I side and out, and put my side mirror case back on. The last car repair I had was a nightmare and it was refreshing to go somewhere that was actually helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
*”Rav4” logo slightly crooked
Customer Service - 5.0/5.0 -
Very communicative and caring.
My Experience - 5.0/5.0 -
everyone was real nice and it was finished in half the time. car is beautiful again:)
My Experience - 5.0/5.0 -
Great service, communication from Mel, and excellent repair work. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
1000 times likely
Repair Quality - 5.0/5.0 -
If I could give these guys 10 stars, I would — again. This is my second time visiting this shop after another accident, and once again, the experience was absolutely flawless. From Mel and Erica to the rest of the incredible team, everyone here continues to set the standard for what real customer service should look like. Most of this crew has been with the company for over a decade, and you can tell. There’s a sense of pride, professionalism, and consistency that’s hard to find anywhere else in this industry. Every interaction feels genuine — no runaround, no excuses, just honesty, communication, and top-tier workmanship. After being burned by other shops in the past, I can confidently say these guys have earned my trust for life. Whether it’s your first visit or your second (like me), expect nothing less than A++++ service from a team that truly cares. This is how a body shop should be run — and why I’ll never go anywhere else.
Customer Service - 5.0/5.0 -
If I could give these guys 10 stars, I would — again. This is my second time visiting this shop after another accident, and once again, the experience was absolutely flawless. From Mel and Erica to the rest of the incredible team, everyone here continues to set the standard for what real customer service should look like. Most of this crew has been with the company for over a decade, and you can tell. There’s a sense of pride, professionalism, and consistency that’s hard to find anywhere else in this industry. Every interaction feels genuine — no runaround, no excuses, just honesty, communication, and top-tier workmanship. After being burned by other shops in the past, I can confidently say these guys have earned my trust for life. Whether it’s your first visit or your second (like me), expect nothing less than A++++ service from a team that truly cares. This is how a body shop should be run — and why I’ll never go anywhere else.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
everything went as well as could be asked for. better than I was expecting. thanks much for the fixes.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
no issues, great work
Customer Service - 5.0/5.0 -
very fine
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was super friendly/helpful. The work done was great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The process was smooth and fast! But my vehicle still smells moldy. The insulation pad was not replaced, only cleaned. Will see if I need to bring it back for the smell.
Customer Service - 5.0/5.0 -
Very nice customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job. Efficiently executed
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really good work
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was fantastic. From day 1 to pick up, it was amazing. Front desk was great, the first person (sorry I forgot the name) who took a look at the car and walked us to Enterprise, to Mel who was super cool.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mel and the young ladies at the front desk great they communicated great throughou the whole reapir process. There was a hiccup with my insurance company USAA at the time of pick. It was resolved in a timely manner and I was on my way. I do have one concern. The fog lights on my vehicle were not reconnected. I will have to bring my vehicle back to get that completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a good experience overall, good communication and timely repair.