Caliber - Richmond - Dabney Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
The ship didn't do the whole job. AND we didn't receive the equal value part that our car came in with.
Repair Quality - 3.5/5.0 -
We appreciated the daily updates from Brian. He kept us very informed & aware of all that was happening with our vehicle. However, our vehicles condenser was replaced with an after market part rather than a factory part. We were very upset about knowing this after the fact. Also, it was not properly flushed, charged, etc so we left Caliber only to go to the dealer & have all of this done. Otherwise, we would have been left with hot air blowing instead of the air conditioning. We were VERY dissatisfied with this.
Customer Service - 5.0/5.0 -
Brian was wonderful to work with & validated us with our issues concerning our car.
Returned Clean
My Experience - 0.0/5.0 -
The gentleman that was handling the car from start to finish was excellent! He communicated well every step of the way. The only problem I had was an unexpected crack on my left taillight when my car was "ready" to be picked up. The employees handled the situation well and were very sympathetic, but due to this incident, I had to wait an extra hour and half.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Repair center does not know how to fix windshied wipers
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
extremely unhappy and i wish i didnt have to pay caliber, but my deductible required me to.
Repair Quality - 0.5/5.0 -
Took 3 weeks to get my bumper replace. There was no communications between caliber and geico and all the time i was getting updates that my vehicle was being worked on, when it wasn't. The first time i called, caliber had no idea where my vehicle was.
Customer Service - 0.5/5.0 -
Took 3 weeks to get my bumper replace. There was no communications between caliber and geico and all the time i was getting updates that my vehicle was being worked on, when it wasnt
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful andd professional staff. Thw work was perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Loved the email updates!