Caliber - Riverview

4.8 (2,633reviews)
96%
6405 US Hwy 301,  Riverview,  FL  33578
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,633)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent text and call updates that kept them informed throughout the repair process without needing to follow up themselves. Repair quality received strong acclaim, with numerous customers noting their vehicles looked brand new upon return, and paint matching described as flawless. A recurring positive theme was vehicles being completed ahead of schedule, which customers greatly appreciated. Staff professionalism, friendliness, and willingness to go above and beyond were frequently mentioned. Areas noted for improvement directly from customer comments include occasional inconsistencies in communication, interior cleanliness upon vehicle return, and isolated instances of missed repair details requiring return visits.
AI-Generated from reviews written in the last 12 months
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"... seamless, which made everything stress-free on my end. The quality of the repair work exceeded my expectations—my vehicle looks great and was clearly handled with ..." Read more
"My Mazda looks fantastic. Like nothing ever happened to it."
"... concerns regarding my car repairs and coverage. Im very satisfied with the quality of the work and the service provided. Highly recommended!" Read more
"There were issues from my first repair clips on the windshield not replaced I made the technicians aware of and they were not fixed in the 3 weeks that they ..." Read more
"Customer service was great throughout. The repairs were done quickly and look perfect. Communication was excellent as well. Would recommend."
"Completed several days earlier than expected."
"... kept up to date on the repairs frequently and it was completed before the expected completion date. Excellent job." Read more
"The vehicle was even ready before the date I was promised."
"Communication was good until it wasnt."
"Positives and negatives. Negatives: no place to park at this location… literally no place to park. Never been to your place before and ended up going ..." Read more
"... the communication during the entire process. The text message updates kept me completely up-to-date without the need of me having to call to find out anything. I really appreciate that the ..." Read more
"Yes every step of the way I was recieving texts or calls on the progress."
"The whole experiance was great! I was kept up to date with the progress and issues encountered. They also did a GREAT job repairing my car."
"... scheduling pickup for travel to Enterprise Car Rental. I was kept informed of repair progress every step of the way!" Read more
"... body work itself was completed satisfactorily, the inconsistent communication, changing explanations, unexpected costs, and lack of accountability made the overall experience feel questionable. Because ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs to the exterior of my Chevy Impala were top notch with expert attention to detail! The top windshield tint was not replaced, the adviser agreed to schedule that to get done Friday. The part that did not get the same level of expertise was the interior. There are small pieces of glass debris on the dashboard, and worse the floor mats still have a lot of shattered glass in them. A paper cover was put over the floor during maintenance to protect from grease, but there is still a bunch of broken glass inside.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done mainly the Service Advisor Hailey Sweetland she did an outstanding job by keeping me updated on regular basis. Congrats to her.

Likely to Recommend

Repair Quality

Customer Service

People were outstanding. Hailey Sweetland as an advisor was fantastic keeping me updated on daily basis.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

great job James was awesome

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Timeliness was adequate but could have been netter.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Good

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and support, the repair job was impeccable, truly appreciate the updates and timely responses. I did not need to worry. Shout-out to Haley Sweetland for her expertise, made us feel at home!!

My Experience

My Experience

Likely to Recommend

Repair Quality

Great service

Customer Service

Great service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Hailey was amazing and responded to all inquiries in a timely manner

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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