Caliber - Roseville - Industrial S
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
great job!!!!
Repair Quality - 5.0/5.0 -
HE PEOPLE (CARMAN & Margret)were all very helpful.
Customer Service - 5.0/5.0 -
See prior comments.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very happy w the service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carmen was great and kept me regularly updated. The truck was done several days earlier than expected which I was very happy about. The truck had been detailed and was immaculate in and out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was good and they completed the work within the time line that was given to me.
Customer Service - 5.0/5.0 -
the service was great and no complication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Best team ever. My estimate was sent to the incorrect office by my insurance, so when my husband and I showed up “unexpectedly” Margaret and Kelly told us what we needed to do. When I dropped off my vehicle a couple weeks later (they had to order the part for my vehicle), Chris, auto body advisor, introduced himself and kept us in the loop the whole time. They all did a wonderful job. And my car was washed when I picked it up, too! Nice.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new. The work done was stellar.
Customer Service - 1.0/5.0 -
The customer service was awful. When I went to drop off my vehicle for my initial appointment, the appointment had been lost in the transition from Auto Nation to Caliber. Ok. Fine, things happen. Rescheduled. Drop my vehicle off and weeks later have heard nothing about it's status. Email my technician. No reply. Call my technician for an update. The person who answers the phone puts me on hold for over 6 minutes and then I ring back to her and she states "she forgot" me when dealing with another customer. Call my technician the morning (7:30 am) my car is supposed to be ready according to my insurance agent. Ask him to contact me before he leaves he leaves for the day to let me know if it will be ready. Call again at 2:15 pm and he's left for the day. And no my car is not ready. The company they subcontract out to for glass no shows several days. Finally comes and doesn't do my vehicle. While overall when I visited the staff was friendly, this place was an absolute mess with zero communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris was our service agent and worked hard on our project to get the repairs authorized and completed. We are completely satisfied with the outcome.
Customer Service - 5.0/5.0 -
Professional and attentive.
Returned Clean
Likely to Recommend - 2.5/5.0 -
God-forbid I have to take my car to a body shop again, I think I will take it to the Caliber Collision branch at Galleria Blvd, where I never had any issue in the past.
Repair Quality - 3.0/5.0 -
I had to take my car back to get the bumper readjusted (not properly lined up with the adjacent panel). This is something that should have been found during the QA.
Customer Service - 3.5/5.0 -
The people that I dealt with (Phil and Margaret) were very polite and professional. Their shortcoming is keeping me updated on the progress of my car, as promised. I was promised to be called (by Phil) several times, but never did receive any call (except once). so I had to call myself.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They had my car for 9 weeks the only contact they initiated was to ask me to approve extra repairs needed after they had taken my car apart. I had to call on three separate occasions to ask for a status when I finally received my car major piece is still missing. No discounts for the time or lack of communication we’re offered. The day after I received my car my battery died, and I had to be jumped. I believe they should have made sure it was fully chArged before returning my car. When I called to inquire I was told every one was at lunch and someone would have to get back to me. When asked if I wanted to leave a message the receptionist oh wait a minute I have to get a pen . VERY FRUSTRATING EXPERIENCE. I wiped out my savings paying for a rental car.