Caliber - Roswell Nm - S Main St
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great job on fixing my car thank you for it except for the inside was a little dirty
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job on my vehicle and washed it even. Thank you!
Customer Service - 5.0/5.0 -
Very nice
Returned Clean
Likely to Recommend - 0.5/5.0 -
If I would of known how bad service would be I would of never taken my vehicle there
Repair Quality - 0.5/5.0 -
4 months to finish lie after lie
Customer Service - 0.5/5.0 -
There wasn't a person that knew what was going on
Returned Clean
My Experience - 5.0/5.0 -
The clerk (Ruth) was polite and Josue explained the work done on my vehicle. Job well done. Thank you.
Likely to Recommend - 5.0/5.0 -
When in CO I trusted Caliber Collision to do repairs on my car
Repair Quality - 5.0/5.0 -
Job got done earlier than expected
Customer Service - 5.0/5.0 -
Ruth and Josue explained everything to me.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Communication was horrible. Told multiple times would be done on certain day and then very last minute when we called cause no one called us back that it wasn't ready and would be following day then kept turning into more time and more time and then we had to keep calling insurance last minute to get rental car for another day then another day then another. Just excuse after excuse instead of being upfront about whole process
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ruth and josue Macias were great...Josh was not helpful seem lazy and the part needed never got delivered until Josue and Ruth helped they both need recognition for their outstanding customer service...send Josh to training
Likely to Recommend - 2.0/5.0 -
vehicle not ready when promised
Repair Quality - 3.5/5.0 -
Ruth and Josue Macias were great thanks to them my vehicle was fixed and released to me. Josh needs customer service and part ordering training.
Customer Service - 3.5/5.0 -
ruth and josue macias were great!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Josh kept giving us the run around as to when my vehicle would be ready. When Josue took over, he kept us informed and actually gave us realistic dates.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The actual work to my vehicle was amazing but the communication from the staff was horrible!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Ruth is very good but Josh doesn't return phone calls when promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The total lack of communication was ridiculous and I even mentioned it to Josh. The work was totally subpar. There is writing on my hood that won't come off, there is still trash in the paint, new scratch on my tailgate, a dent in the tailgate that wasn't there and a chip. Some parts were not put on correctly, we had to ask for my antenna and my floor mats. This was totally ridiculous repair job, especially since they had my truck for 3 days less than three months. I will NEVER recommend this shop to anyone.
Customer Service - 0.5/5.0 -
See comments on first question.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
An online status tracker would be great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very pleased with the job they done