Caliber - Roswell Nm - S Main St
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have taken two vehicles to your shop, perfect, no complaints great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Shop took to long to get my vehicle repaired. Accident occurred on Feb 16, 2023. My vehicle was just ready last week, when they called me to pick it up. Insurance appraiser was also to blame because they had NOT included all damage to front of car which was part of accident.
Customer Service - 2.0/5.0 -
I had asked the first lady, Ruby, to put me on the schedule before end of September to take it back for front repairs , she didn’t and subsequently that is why it took so long and l had to call District Manager to get him involved. Shop people in Lubbock should have questioned damage to front of car when it was up there being repaired for the driver door.
Returned Clean
My Experience - 0.0/5.0 -
Vehicle is not completely repaired correctly. Bumper cover isn't flush with fender. Passenger door needs to be sanded, bondo to fade in edges on door at fender seam. Over charged insurance company for shade tree work performed on my vehicle. My vehicle was not fixed correctly 1st time and definitely not the 2nd time. I only picked up because it was clear this company is not in business to satisfy customers needs....They tried to commit insurance fraud and have me pay out of pocket to my rental car company by informing my insurance claim department false information. Caliber told my I.C. that vehicle was ready on 12-26-24 and vehicle wasn't ready to be picked up until 1-3-25. I had to inform my insurance company of false information. I felt it was done because I complained about vehicle not being repaired correctly and still not repaired correctly.
My Experience - 0.0/5.0 -
Zero communication. ABS and brake light(s) were both working when I took it in 4-5 months ago. Now they won't go out. Satisfied with work quality but customer service needs improvement. Got double charged for a fender and was not reimbursed for a tire damaged in the collision. Your manager took pictures of the tire.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Paint job looks great, but when I picked up the car, the locks didn’t work and there was a terrible noice coming from the passenger side back window area. Took it back. Still waiting. Third day and no word from them. Also, they kept pushing the ready date forward. A week at a time. For three weeks.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10....just a couple of wrinkles, but we're taken care of quickly. Just waiting on tint appt for passenger window.....
Customer Service - 5.0/5.0 -
Great folks!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
I just received my car back today and it still has a missing mud flap on the same side where the damage was. The car was returned to me with that piece missing. I'm not happy with that. Please call me on Monday. 575-973-3288.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and informative
Returned Clean
My Experience - 5.0/5.0 -
Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I'm pretty sure I have found my go to shop for any more of my future repairs on my vehicles and I will always recommend my local shop to anyone else in need of repairs!
Repair Quality - 5.0/5.0 -
I have never had a more pleasant experience with auto body repair in my entire life. From start to finish I was impressed with how professional and courteous everyone was with me at my local shop and also the service provided was simply amazing! I am recommending them to anyone in need of vehicle body repairs!
Customer Service - 5.0/5.0 -
Vanessa Chavez was very helpful and there for any questions I had throughout the whole process.
My Experience - 5.0/5.0 -
The staff was always professional and courteous. Communication was great.