Caliber - Russellville
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The best customer and quality service I’ve experienced. From the very beginning I had trouble with the other parties insurance company not wanting to cover all costs for damages to my vehicle (total more than 7,000, they wanted to only pay a little more than 2500. Shane Shackleford contacted them directly and ended up getting every bit of it covered. He went out of his way to keep me updated, communicating with me almost daily. The quality of service is phenomenal. My truck looks brand new. All replacements are factory parts even though I was told by the ins. Company they had to be after market. I couldn’t be more satisfied. Caliber Collision was the best choice for the job.
Likely to Recommend - 5.0/5.0 -
I will recommend every to Caliber over any other body shop.
Repair Quality - 5.0/5.0 -
I'm absolutely impressed with the service I received at Caliber Collision! After my accident, I took my car in for repairs and was blown away by the professionalism, efficiency, and attention to detail. Shane Shackleford found damages that another body shop never noticed. He was friendly and kept me informed every step of the way. The work was completed quickly and exceeded my expectations. He found factory parts, making my truck look like new again! He even helped me navigate the insurance process. I can't recommend them enough! 5 stars and a huge thank you to the team at Caliber Collision.
Customer Service - 5.0/5.0 -
I'm absolutely impressed with the service I received at Caliber Collision! After my accident, I took my car in for repairs and was blown away by the professionalism, efficiency, and attention to detail. Shane Shackleford found damages that another body shop never noticed. He was friendly and kept me informed every step of the way. The work was completed quickly and exceeded my expectations. He found factory parts, making my truck look like new again! He even helped me navigate the insurance process. I can't recommend them enough! 5 stars and a huge thank you to the team at Caliber Collision.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shane was fantastic and the work was excellent.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service! Very friendly environment as well! Very satisfied with my experience!
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a very easy process. The car was repaired perfectly and thankfully it was even completed early. I am very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Shawn is an excellent representative for Caliber. He met or exceeded my needs and expectations. The team has always made every effort to take care of my vehicles repairs in a timely manner. Keep up the good work. I will be a returning customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Would have been higher if it hadn’t taken so long. Shane was great about keeping me in the loop on changes.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the service I received, and they were very fast quality work.
Likely to Recommend - 5.0/5.0 -
Yes I would recommend them to friends and relatives.
Repair Quality - 5.0/5.0 -
Quality work and very fast service.
Customer Service - 5.0/5.0 -
Good service!
Returned Clean
My Experience - 5.0/5.0 -
Shane did a great job communicating and car looks like new.
My Experience - 0.0/5.0 -
Caliber fixed my truck in less than 2 weeks which met my deadline. When I first went to pick the truck up they informed me it has a different aftermarket back glass in it, rather than an OEM Ford back glass. It needed a new back glass due to the accident, but I wasn't informed prior to picking it up that they changed to an aftermarket glass that mimics the new body style F-250 back glass. Anyone that looks at the truck can tell the glass has been replaced because it has the wrong style of glass for the body style of truck I have. The Ford glass is a 3 piece sliding center pane glass and the aftermarket is a solid back glass with an inset sliding center. They first started that on the 17' models and mine is a 16'. The truck is very precious to me and now every time I look at the glass it's going to be a reminder of the accident since the back glass is a different style. This was an insurance fix so why did we not put an OEM in it? Moving on, when they brought the truck around the shop we went out to look at it and I immediately noticed overspray on the driver's side rear window and all across the top of the cab. I was told they will get a rag and wipe it down again and I knew that wasn't going to work. Instead, I left it with them and went back to work so they could properly fix it. A few hours pass and they told me it was ready. I went back over and inspected the truck and it looked ok. They had removed and polished away all the over spray from my window and cab.
Likely to Recommend - 1.5/5.0 -
The quality of the paint met my standards. The truck is a metalic color and hard to blend but they did satisfactoy work on it. The lack of communication about the back glass is the main reason I marked the rating so low. Also, last night I noticed the passenger wiper was a little high on the glass. I removed the wiper arm and noticed it is missing the locating key. I checked today with the dealership and that part is not for purchase itself. I would have to buy the while wiper arm.
Repair Quality - 4.0/5.0 -
After the rework of over spray, the truck looks good. No orange peel or swirl marks. Did lose the wiper key along the way when the windshield was removed. I feel like it would not have had to be removed if they used an oem back glass.
Customer Service - 3.5/5.0 -
The only real customer service issue I had was that I wasn't notified about them changing to a back glass that is not an oem part until I arrived for pickup. They worked hard to get the truck in and out.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Quality of work good. Took 37 days to get truck back. Cost me an extra $900 for car rental that insurance would not cover. Truck set several days there with no work being done. I typically don’t do reviews but ya kept asking so here it is. The work was great but took over twice as long as it should have. The parts that had to be ordered should have been ordered origainally. First day truck was there you knew headlight was out. Also when you tore it down should have seen parts bent and ordered then not wait until you try to put it back together. $900 out of my pocket for extra rental for your lack of planning is not good. Caliber was paid original amount of estimate plus supplements. I was the big loser here.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Front desk went above & beyond to get my car back to me before the weekend.