Caliber - Salem Or - North
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone that I came into contact with was super friendly and helpful. Great communication and I was very happy with the work that was done (:
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service and great job on fixing my car in a timely manner. I’ll rate a 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Excellent customer service
My Experience - 5.0/5.0 -
The staff is very friendly, explains repairs and works with you to get you back into your car as quickly as possible. Thank you for taking care of everything, and fixing our 3 unexpected repairs In July and August!
Likely to Recommend - 5.0/5.0 -
Great service, professional staff.
Repair Quality - 5.0/5.0 -
The day I went to pick up my car, it was not finished; the engine still sounded loud, and the engine light was on. The manager got on the ground and looked right there in the parking lot. He kept the car another day to finish the repair, and apologized for the inconvenience. For my troubles, he gave me a $25 gift card, and overnight the repair was completed. A bit inconvenient for me, but the car is running great now. Great customer service by all staff. Great way to take care of a customer, even when things don’t go as planned.
Customer Service - 5.0/5.0 -
Three vehicle repairs in 34 days. Excellent service by all staff with each repair.
My Experience - 5.0/5.0 -
I appreciated the text updates about my car. I also really appreciated how they cleaned the inside of my car. Nice added bonus.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Both doors on the left side were replaced and they aren't exactly flush with each other. Maybe that was unavoidable.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job, looks good as new
My Experience - 5.0/5.0 -
Amazing customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I feel like the team did there best job to help me and get the job done! They went out of there way and customer service was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and very responsive.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They handle everything fast did great job ,very friendly very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All is well & I love my repaired rav 4
My Experience - 0.0/5.0 -
I thought the people were super nice and were great at keeping contact with me on updates. The only reason I didn’t click the completely satisfied button was because of something that I expected but I do have high expectations for customer service. When I left my car the gas tank was close to being on E. When I picked it up it apparently wouldn’t start at first and the girl said someone probably just left the door open with the light on or something but that it started fine with a jump. However when I got in the empty gas light was flashing which means it’s almost completely empty . I barely made it to the gas station but it ran out at the entrance of the station. I understand it’s not their job to fill it but I just think it would have been courteous to not give back the car so low on gas that I couldn’t even make it all the way into a gas station. There was also black greasy fingerprints on the light grey panel of the inside door frame. Having said that, I do think overall they were friendly, helpful, communicative, and quick but it seemed like they rush the jobs so much to please the insurance company who is paying them but I am also a customer and would have appreciated them going the extra mile to make me happy.
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
I think the customer service is excellent and great communication by Caliber. However, the front driver door that was replaced does not shut properly and there is also tiny paint chips missing on the door handle. I did call Caliber and they said to bring it in, which I will, but it’s still a hassle to have to find the time to bring it in and then wait while it gets fixed.
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good job 👍🏼
Customer Service - 5.0/5.0 -
Very good job 👍🏼
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I asked for estimate on other parts of my truck front desk forgot all about it until the day I got my truck . The front desk was overly busy didn’t get great good service
My Experience - 5.0/5.0 -
Courteous professional Organized. Repair looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was kept up on progress daily, and finished on schedule. Looked amat
Customer Service - 5.0/5.0 -
Staff was very friendly and attentive.