Caliber - San Antonio - Austin Hwy
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great - no sign of any of the hail damage it suffered.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jose did a great job and had excellent customer service. I would highly recommend the Austin Highway Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service!
My Experience - 5.0/5.0 -
Extremely fast and prompt service. I will definitely return in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Outstanding service!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jada Hernandez was very polite and courteous to me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision was amazing
Customer Service - 5.0/5.0 -
Manager who handles my claim was personal and made me feel important
My Experience - 5.0/5.0 -
Quality of work, top notch! Looks better than it did, when I bought the car. Mr. Jose Garcia, valuable asset to the company. Honest & upfront about the process. And kept me well informed. Thank U for a great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire process was great! From Mr. Jose Garcia to All that worked on my vehicle to Ms Jada at the front desk.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They drove me home when I dropped car off and returned my car to me when it was finished. Customer service was A+
Returned Clean
My Experience - 5.0/5.0 -
Great service from drop off to delivery when completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service! Very courteous and professional staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Very bad experience overall. Jose failed to send me a quote for related work on my car, failed to coordinate effectively with my insurance company for payment, and did a mediocre job of communicating throughout the process. The quality of work was fine for what was done, but the fact that I had asked for additional work to be looked at (which was never estimated by caliber), AND that my car was not ready for pickup almost 18 hours after a “ready for pickup” text message, and that I spent 45 minutes on the phone to “prove” to Jose that USAA was in fact directing payment directly to Caliber (after USAA was unable to contact the shop directly on either of 2 numbers) left me feeling like my time was wasted. I used Caliber because they were the “preferred shop” of USAA and located conveniently close to my home but considering the lack of coordination between Caliber and USAA (which, again, I somehow managed to solve in a single, five minute conversation with USAA that turned into a 30 minute call because USAA couldn’t get Caliber to answer on multiple numbers) I’m not really seeing the benefit. I have never turned down USAA’s “preferred” vender but I will be doing so in the future in order to avoid taking my car to Caliber.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
General mgr, Adam, was very helpful. However, I paid with check, and when employee called in to telecheck, she gave out ALL of my personal info so that everyone in waiting area could hear. NEVER do that!
Customer Service - 4.5/5.0 -
A little confusion on when truck would be ready.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Reall quick turnaround. Excellent work and customer service. Adam Villarreal is the one who helped me and he was so nice and helpful. Thank you.
Customer Service - 5.0/5.0 -
Excellent customer service I was very pleased with the work. Very quick turnaround time. Adam Villarreal was the one who helped me. He was very nice and helpful. Thank you.
Returned Clean
My Experience - 5.0/5.0 -
My experience couldn’t have been any more perfect. It was so effortless and quick, I will definitely be recommending people to this specific location. Literally the best place ever, may God bless everyone at Caliber Collision.