Caliber - San Antonio - Loop 1604
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
While the repairs were great, the lack of communication was not. Communication was great up until the day before my estimated completion date. When I called on 10 Feb, I was assured that my vehicle would be good to go by the end of the day. 3 p.m. rolled around, and I had not heard anything. I called again, and was told someone would call me back. That call never came, so I called back around 4 p.m. I was told they were working to get my vehicle complete, and that it should be done by C.O.B. I was also told that someone would be contacting me within 30 mins with details about my vehicle. Again, that call never came. I called at 830 a.m. this morning to find out the status of my vehicle, and was told it would be done by noon. I called at 1130 to make sure everything was good to go before driving over, and found out they were scrambling to get my vehicle ready by the noon deadline they set. Vehicle looks great, but would prefer a realistic time frame next time. I received my vehicle 3 days after when I was told I would, and was pretty much left alone to check on the status myself.
My Experience - 5.0/5.0 -
I didn't like being lied to. I was told my car was ready to be picked up. I showed up and there was an issue not resolved.. Very bad customer service experience...
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jim was considerate and explained each step of the way. He kept me informed on the status of the car during the process.
My Experience - 5.0/5.0 -
Shorter wait time
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
James is a class act and provides exceptional customer service. Great guy!
My Experience - 5.0/5.0 -
My rep was friendly (Jim I believe- I am horrible with names), and I was updated on the progress (mostly by text) which I thought was great.
My Experience - 5.0/5.0 -
Great service! Will recommend to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great staff. They were great about communicating the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jim was an outstanding representative. He kept me informed of the progress and was on schedule. It was the best service I ever had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Work!
Customer Service - 5.0/5.0 -
Jim was outstanding!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jim provided excellent customer service! He brought my vehicle to my home and even took back the rental car. Outstanding! He deserves a pay raise and increased responsibility within your organization.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chris was awesome and was able to talk me through everything that have/had happened in the repairs.
My Experience - 5.0/5.0 -
From the time I turn my car over to get repaired your team provided outstanding support. They kept me informed of what was going on. When I got my car they were outstanding help in any manner that came up. OUTSTANDING job. Thanks. MR. Mark Hall
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
THEY WERE VERY PROFESSIONAL IN ALL ASPECTS I WAS INVOLVED IN.
Customer Service - 5.0/5.0 -
THEY WERE VERY KNOWLEGDEABLE OF THE SITUATION AND PROVIDED ANY ASSISTANCE I REQUESTED TO THEM.