Caliber - San Antonio West

4.8 (12,152reviews)
95%
11720 Culebra Rd,  San Antonio,  TX  78253

In operation 29 years, 14 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (12,152)

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Overall, I was fine. I just don't like the fact that I had to call to check on the status. I was not expected, and was told they would still take me in, making me feel as though that was the reason for keeping my car over a week.

Repair Quality

When I arrived, I was not expected. The assessment should have been made 1st. Parts ordered. Then repair made. I was without my car for too long. The work on my car met all of my expectations. I know people who were in and out in 2 days from that center. I feel we waisted USAA's money because the bumper ended up having to get ordered and the delay began.

Customer Service

Very pleasant and professional. However, she said she was not expecting me. She also didn't know I was leaving my car but said they would take me because they had some room for me. This is the reason why I wonder why it took so long to complete my work. There were others that moved ahead of mine. Again, not happy with how long it took to fix my bumper.

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