Caliber - San Juan Capistrano

Likely to Recommend - 0.5/5.0 -

Long time customer caliber but no longer.

Repair Quality - 0.5/5.0 -

Brand new car ...minor repair. Completely unsatisfactory work the first time. Shocking! It was even returned in such poor condition. Nibs all through the paint job and streaks. Second time around wasn't much better. Car came back in worst condition than it went in. Returned completely filthy. Long-time customer of caliber but no longer. Additional little scratches all over the vehicle just goes to show they didn't care at all.

Customer Service - 2.5/5.0 -

Nothing personal.

My Experience - 5.0/5.0 -

Trevor kept us informed from the start. Great job by the Caliber team in San Juan Capistrano.

Likely to Recommend - 5.0/5.0 -

100% we will recommend Caliber Collision

Repair Quality - 5.0/5.0 -

Excellent Customer Services and great communication.

Customer Service - 5.0/5.0 -

Great communication and very friendly and courteous

My Experience - 5.0/5.0 -

Trevor made it easy to drop off and pick up my vehicle with updates along the way.

Likely to Recommend - 5.0/5.0 -

Have already.

Repair Quality - 5.0/5.0 -

Great staff and easy transactions.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

It feels like they rushed the job. This was the second attempt to do the repair right. First repair was close, but the front camera was not aligned right and the hood was not installed correctly. This time there are some dents and a bent part, plus some dots that looks like the paint was not dried correctly. Front camera is also still not aligned correctly. It’s partially covered and the screen shows a black bar on top because of it. Finally, the faux grill is damaged. It was fine when replaced originally and now has damage. I’m going to try a different caliper collision shop to see if it’s any better. Feels like the mechanics were not thorough.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Repairs look great , like new ! Great communication and friendly service

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Jake is amazing!!!! He was always prompt to either take my calls or return my calls. I can tell he puts his heart and soul into his job. All the ladies up front were lovely to deal with. Leeann was my go to person and obviously takes pride in her work. Although it took longer than we had hoped ( to have the car back)my experience with each employee was very positive. They all deserve a raise! Working with the public can be challenging yet they all seemed joyful and happy; doing their best. Thank you all so very much. Gratefully , Jill Quam

Likely to Recommend - 5.0/5.0 -

With a warning about possible delays …I’m sure it’s impossible to foresee such challenges and could happen anywhere …

Repair Quality - 5.0/5.0 -

Excellent , thank you

Customer Service - 5.0/5.0 -

Extremely satisfied. Jake is wonderful. Kept us up to date. Please thank him for me.

Returned Clean

My Experience - 5.0/5.0 -

Brisa was amazing. Extremely attentive and communicative. She made the process easy for me. My truck looks good as new! Thank you!

My Experience - 5.0/5.0 -

Trevor kept in constant communication ensuring I knew what was going on.

My Experience - 5.0/5.0 -

I honestly couldn’t be happier with my experience. Communication was excellent from start to finish, and the repair process was smooth and professional. My car looks absolutely amazing, and the quality of the work exceeded my expectations. What really stood out was how much they cared about their customers—the technician working on my car even offered to cover the cost of my rental when they realized the repairs would take longer than expected. That level of kindness and customer service is rare these days. Overall, an outstanding experience, and I would highly recommend them to anyone needing repairs. ❤️😁

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Team was super cool, easy to work with and guided me through this whole mess appreciate it thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jake Harlan was our service advisor at the San Juan Capistrano location, and he was very thorough in communicating with us throughout the repair process on our truck. He kept us updated on timing, explained everything clearly, and made the experience smooth and stress-free. We really appreciated his professionalism, responsiveness, and customer service.

Customer Service - 5.0/5.0 -

I would rate my satisfaction very highly. Jake Harlan provided excellent customer service throughout the repair process with consistent communication, timely updates, and professionalism. The front office staff was also friendly, helpful, and efficient when we picked up our vehicle, making the overall experience smooth and welcoming from start to finish.

Returned Clean

Likely to Recommend - 1.0/5.0 -

I had a frustrating experience. The work did end up getting done correctly eventually, but a simple job turned into a long complicated process. I even had to get ahold of the insurance company myself to speed the process up. The work done was of decent quality, but by no means perfect.

Repair Quality - 2.5/5.0

Customer Service - 1.0/5.0 -

Poor communication from service advisor. Very few updates on repairs. Didn’t call back in timely manner.

My Experience - 5.0/5.0 -

I was kept updated through the whole process which was very pleasing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was updated on repairs and the end job was beautiful

Customer Service - 5.0/5.0 -

All staff were very friendly,courteous and prifessiinal

My Experience - 5.0/5.0 -

I can’t say enough good things about Brisa. Helpful, friendly, knowledgeable, etc. It was a very pleasant experience all around and my car looks great!

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0