Caliber - Sanford Nc

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything from the initial phone call and estimate to the return of my vehicle was smooth. While the insurance company paid for everything, I was shocked at how affordable priced the repairs were. They kept me informed, and their customer service was impeccable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome customer service. Great communication. Beautiful work!

Customer Service - 5.0/5.0 -

Same as I said for question 1. Great communication and quick service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0 -

Staff is very knowledgeable and courtious.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Johnson gave me regular updates. Everything was explained so I understood perfectly.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your whole team was very courteous and respectful through the whole process of repairing my car. Communication was clear and I was kept up to date on the progress of the repairs of my car

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I had a great experience at Caliper again. You have the best people in every position at this location! I especially liked working with my mechanic Tom.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m am very satisfied with the repairs they did friendly staff I was updated every Tuesday and Thursday for the updates on my Toyota I highly recommend them they are located in Sanford NC

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Nice people kept me informed to do a good job I liked it

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Overall, loved that I received a daily email regarding the state of the repairs and delays. I was slightly dissatisfied that I was not contacted at least 24 hours prior to the repairs being complete with a statement stating that the repairs WOULD be completed on the next day. I had to scramble to get to the repair center, and the representative had to stay late for me to be able to pick up the vehicle. Having 24-hour notice that it would be most likely complete by COB on the day it was completed, would have been helpful. Other than that, the service was excellent, and the repairs were well done.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

It was first rate, start to finish. Your showroom and receptionist very very welcoming. Our supervisor, Rick, kept us informed about the progress. The repairs and finish are beautiful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Rick is highly recommended from me , very transparent and loves what he does for a living

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The car was not cleaned tires and wheels looked as someone drove the car theough mud and windows were streaked and dirty. Stains on the front seat when picked up they did clean that but it should have been checked. Brown stains were found on both speakers in the rear trunk and no on noticed that very noticeable but they will replace. All of this noticed with one sweep quick look upon picking up the vehicle they stated was ready. It was very sloppy work outside of the repair on the back. I have cream leather seats and inside interior so all stains were very noticeable I am not sure how this was missed. It also took an extra two days of repair due to incorrect part being sent and no one caught prior to going to assembly, to me this should have been caught with a quick inspection of the received. Again very sloppy work and no validation process to minimize errors until assembly.

Likely to Recommend - 0.5/5.0 -

Poor all around and does not keep standards or promises

Repair Quality - 1.5/5.0 -

Car was dirty, Speakers in rear of vehicle stianed and unnoticed by the repair crew and required replacing. Black Marks in the ceiling and around the car while working it is light cream colored and easily noticed so no one inspected the car. They did offer to complete the repair of the speakers in the parking lot of my job but later learned that this could not happen so I will be returning on Friday after getting the car back the Friday before for the stains found in the car. The repairs were handled timely and communication was great but the lack of attention to details which caused a return unnecessary return for stains caused during the repair was handled very poorly. Overall I was not satisfied with the vehicle as it was clean and stain free when left in the shops care and return a totally diff a d dirty stained car upon pickup

Customer Service - 3.0/5.0 -

communication was great wi the status and process

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would NOT recommend this shop after this experience. I only recently discovered the new damage to my vehicle and intend to contact soon

Repair Quality - 0.5/5.0 -

The repair was good, however they damaged other components of my truck and failed to complete the repairs in any sort of a timely manner

Customer Service - 4.0/5.0 -

Front of house was good and polite, and made an effort to keep me updated on what was being worked on