Caliber - Shallotte
30 Naber Dr,,
Shallotte,
NC
28470
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting repairs that make vehicles look like new with perfect paint matching. Communication stands out as a major strength, with customers appreciating regular text updates, proactive contact, and being kept informed throughout the repair process. The shop frequently completes work ahead of schedule, often days or weeks early, which customers find impressive. Staff professionalism and friendliness receive high marks, with customers describing the team as courteous, helpful, and accommodating. Many customers express strong loyalty, stating they would return for future repairs and actively recommend the shop to friends and family. While most experiences are highly positive, some customers noted minor issues like incomplete cleaning, missing accessories, or occasional communication gaps that required follow-up visits.
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Service Quality
"I couldnt tell the difference between what the car looked like when we first bought the car and after the repairs. A great job. Thanks"
"... Caliber Collision a couple of times. They are great. The repair is first rate. They work with your insurance company or the persons insurance company who caused the damage. ..."
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"... Jeep. I was kept informed every step of the way. The work is first rate and the fact that it was completed ahead of schedule is amazing."
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"Great job Caliber. My car should have probably been totalled, but it looks like nothing ever happened."
"... another vehicle for repair to caliber collision. The work performed was half assed and over month to get back unbelievable."
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"Vehicle was ready early which was a nice surprise. Much more comfortable driving my own car as opposed ..."
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"Repairs were completed a week sooner than expected! WOW! Great job!"
"Very professional staff, car looks as good as new! Very pleased with communications. And car was done a day early!!"
"Ready six days earlier than originally scheduled"
"Well, you this location had my vehicle for over 1 month with a very slightly damage bumper. First the estimate was $1700 then as the work continued ..."
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"Communication was outstanding! The entire operation from first contact to completion was efficient and professional."
"I received regular updates from Caliber throughout the repair process and always knew the status and progress of the work ..."
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"... keys and advise the rental return would be handled. There was no walk-through or opportunity to review the repairs at that time. I understand the shop may have been busy, but I ..."
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"No communication during the process. Estimate price changed 3 times with no explanation as to why the changes occurred"
"Lack of communication throughout the process, never went over repairs at drop off or pick up."
John
(Honda owner)
reviewed 8/1/26
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Joseph
(Toyota owner)
reviewed 7/27/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
James
(Ford owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sandra
(Nissan owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Keith
(Toyota owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for making my car look like new, and the other thing u helped me with..!!
Customer Service - 5.0/5.0
Returned Clean
Charles
(Subaru owner)
reviewed 7/25/26
My Experience - 5.0/5.0 -
Great job. Feels like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
James
(Hyundai owner)
reviewed 7/24/26
My Experience - 5.0/5.0 -
Looks like it’s brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Shannon
(Ford owner)
reviewed 7/23/26
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
When I dropped my car off the lady at the desk was very short w me and rude. She was also rude to a man that works in the garage. The new lady was just wonderful!!
Returned Clean
Michael
(Ford owner)
reviewed 7/22/26
My Experience - 5.0/5.0 -
Professional, friendly and completed when promised.
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Daniel
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patricia
(Subaru owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
My car looked almost like it did the day I bought lit, the only thing different was it had more miles on it than when I bought it. It looked like a new car again. Thank You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked just like it did the day I bought it
Customer Service - 5.0/5.0 -
Great service
Helga
(Toyota owner)
reviewed 7/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Richard
(Hyundai owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was great.
Customer Service - 5.0/5.0
Richard
(Subaru owner)
reviewed 7/14/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mary
(Hyundai owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
James
(GMC owner)
reviewed 7/13/26
My Experience - 5.0/5.0 -
Great communication from start and on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication
Customer Service - 5.0/5.0
Returned Clean
Rita
(Ford owner)
reviewed 7/13/26
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Nissan owner)
reviewed 7/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Judy
(Kia owner)
reviewed 7/10/26
My Experience - 5.0/5.0 -
Once I did the online estimate, things moved along quickly. From Mike who handled the repair end to ALL the ladies at the front desk who helped, everyone was very unfriendly and helpful. The part came in fast and the repair was done in the timeframe promised by Mike. Great job!
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