Caliber - Shallotte
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Mike kept me informed of the process and answered all my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly. Great job! I’m totally satisfied.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept me informed thru the whole process. The car looks great - they did an awesome job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job! Even cleaned it up for me! Y’all are the best!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It's as if the damage was never there. Paint is perfectly matched and new fender lines up as well as it did from the factory, if not better.
Customer Service - 5.0/5.0 -
Ladonna, who run the front desk, is wonderful to deal with and knows her stuff... these folks try hard to accommodate their customers and best I can tell they do great work. I totally recommend them. They also cleaned up my poor vehicle's dirty interior for me, and did a great job!
My Experience - 0.0/5.0 -
Took almost 2 months, but it’s finally over. Would not recommend.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have had the misfortune of availing myself to your excellent service a couple of times prior.. Because of your service and workmanship, I have come back to you when needed and would highly recommend your facility and capability to anyone needing your services
Repair Quality - 5.0/5.0 -
First of all I want to say Caelan did a fantastic job updating me on the status of the repairs to my vehicle. Great job and many thanks! Overall, the quality and workmanship that went into the repairs and paint were excellent, I couldn't have asked for better. The only flaw ws you forgot to apply a new pin stripe on the newly painted surfaces - namely the two passenger doors and rear quarter panel. Not a bib deal as you have scheduled this to be done on 10 February. I was also amazed that the repairs were completed about one week ahead of schedule. Well done.
Customer Service - 5.0/5.0 -
See previous comments. I was very satisfied with the customer service I received, especially fromCaelan.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Cost is only reservation
Repair Quality - 4.0/5.0 -
Unable to assess totally but seems fine
Customer Service - 4.5/5.0 -
Great Communication
Returned Clean
Likely to Recommend - 2.5/5.0 -
if they fix the problems with my car, I would likely recommend them to a friend. I’ve had work done at another Caliber Collision and another town and their work was beautiful. I could not tell the difference in the paint color of the bumper that had been repaired on that car, they blended the paint very well and that car was a 10-year-old car. However, I saw work done on my friends new 2024 Honda pilot and they did an excellent job on blending the paint and repairing her vehicle that have been vandalized. So I don’t know if this was one particular individual that didn’t do my vehicle right.
Repair Quality - 3.0/5.0 -
The front and rear bumpers appear noticeably darker than the rest of the vehicle, particularly in shaded light. The rear bumper does not align on one side evenly. It meets the side of the car. I understand my vehicle is older and has some existing paintwork, but I was expecting the newly painted and installed parts to match the existing finish as closely as reasonably possible and to be properly aligned. I would appreciate guidance on having these items reviewed and corrected if needed. Please let me know the next steps. Thank you
Customer Service - 3.5/5.0 -
When I brought the vehicle in for inspection the technician appeared, overwhelmed and very busy. Vehicle pick up no one walked out to the car with me to review the repairs or inspect the vehicle together. The technician pointed to the vehicle while heading out the door and told me to make myself comfortable and that the front desk would get to me when they had a chance. The front desk representative was working on other paperwork, asked me to sign a document, handed me the keys and advise the rental return would be handled. There was no walk-through or opportunity to review the repairs at that time. I understand the shop may have been busy, but I would have expected a brief inspection or explanation of the work completed before leaving. Thank you for allowing me to share this feedback.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job,,, great customer service… Mike kept be updated and answered all my questions
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communications with CC and easy to deal with