Caliber - Shallotte
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I love CC!
Repair Quality - 5.0/5.0 -
They always go above and beyond expectations!
Customer Service - 5.0/5.0 -
They are always friendly, knowledgeable, and fast.
Returned Clean
My Experience - 5.0/5.0 -
I was so happy with the way that my car turned out! My car came back looking like a brand new car. It was so nice of Caliber Collision to detail my entire car (inside and outside) for me. I also appreciated how fast yet beautiful the work turned out! The customer service was excellent and each and every worker was more than happy to answer any questions I had as well as guide me through the entire process by updating me as they progressed with my car. I will most definitely be back if I ever have car issues again (hopefully I do not LOL) and I would recommend anyone who needs a repair to their car to come to Caliber Collision! They take good care of their customers!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a really great job, very convenient.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I replied no because Caliber has not repaired my Cadillac yet. I cancelled my repair for the time being, notified Geico of my cancellation, and will reschedule the repair at a later date. Thank you.
Likely to Recommend - 5.0/5.0 -
2nd time I've worked with this shop. Great job both times.
Repair Quality - 5.0/5.0 -
Car looks great.
Customer Service - 5.0/5.0 -
Pleasant, professional and responsive.
Returned Clean
My Experience - 5.0/5.0 -
No comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
SO many kudos for a job well done but most of all for the personal care in making sure my main concern was addressed in getting the job done in a timely manner. With the foreboding Coronavirus I was concerned my car may have been left dismantled while parts dealers closed up. The mgr went out of his way to arrange EVERYTHING prior to my car being left and it was delivered to me exactly when promised. Plus it looks like new inside AND out! Thanks for a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely satisfied. Great job and awesome customer service. Plus done exactly when promised!
Customer Service - 5.0/5.0 -
Very personal and personable
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Every thing went smoothly and my car was repaired within a reasonable time. I was very satisfied with the results. Thank you.
Returned Clean
My Experience - 5.0/5.0 -
Don did a great job in taking care of the work that was needed on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Don did a great job.
Customer Service - 5.0/5.0 -
Don was great to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was so pleased that Michael called me several times during the process letting me know the status of my car.
Customer Service - 5.0/5.0 -
Very courteous and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
USAA contracted with Caliber for the work. If I have need for covered repairs in the future I'll go to the Southport repair center that was an option or pay for it myself at Ocean Isle collision.
Repair Quality - 4.0/5.0 -
Cosmetically, the car looks fine.
Customer Service - 3.0/5.0 -
This is a low score because on several occasions I was told that the car would be ready on a certain day only to be told that it would take more time. You should know exactly how long the repairs should take based on the damage to the car.
My Experience - 5.0/5.0 -
Local shop staff was friendly and prompt with updates
My Experience - 5.0/5.0 -
I was well informed on each step of the process and the representative was very helpful.
My Experience - 5.0/5.0 -
My car looks good again! Thanks!