Caliber - Shreveport - South

My Experience - 5.0/5.0 -

Look awesome, very good job!

My Experience - 5.0/5.0 -

The service was excellent from the moment I walked in the door. The staff at the front completely explained the process. They were well informed about the parts and how long it would take. They were friendly and professional. The service advisor Jim kept me informed at least 2 to 3 times a week with tx messages. I thoroughly enjoyed getting the updates. It kept me from wondering how things were going. Jim was very professional and a joy to work with. I’m glad to see that there are still companies around that take pride in providing a great service and quality work. Thank you for the opportunity to give feedback.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will still highly recommend this place. My experience with delays rarely happens. End result was very good.

Repair Quality - 3.5/5.0 -

The repairs took longer than expected, however when completed, the techs did a great job repairing my truck. They also gave it a good wash and the inside was very clean.

Customer Service - 4.0/5.0 -

There were a few times I received a text message informing me the completion date was pushed back a couple days without a reason why. I had to call to find out why date was pushed back.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

We were told 2-3 weeks. Took about 6 weeks.

Likely to Recommend - 5.0/5.0 -

Looks like your people did a great job!

Repair Quality - 5.0/5.0 -

We appreciated all of the updates you sent.

Customer Service - 5.0/5.0 -

Great employees! Very friendly.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good job

Repair Quality - 5.0/5.0 -

Looks great 👍

Customer Service - 5.0/5.0 -

Very attentive

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great work

Repair Quality - 5.0/5.0 -

Did a excellent job car looks great

Customer Service - 5.0/5.0 -

Love the receptionist she is really fun with a great personality

Returned Clean

My Experience - 5.0/5.0 -

I was very happy with my service that l received from Caliber, everyone was extremely kind & considerate, & l would recommend them to anyone who is need of vehicle repair!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very happy with the service l received from Caliber, they were very thorough & professional, & Hope & Lisa were very kind & considerate!!!

Customer Service - 5.0/5.0 -

Hope & Lisa were extremely friendly & kind, & Hope kept me aware & informed of all the repairs being done while my car was being serviced!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I was pleased with the quality of work done to my vehicle

Customer Service - 4.5/5.0 -

Customer service was friendly and professional

Returned Clean

My Experience - 5.0/5.0 -

The whole crew was excellent!! They were very so kind and kept me updated on everything they were doing. I would recommend y’all to anyone needing repairs!! Thank you so much for everything!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were amazing!! They kept me updated on everything and were super friendly!! I would recommend them to anyone!!

Customer Service - 5.0/5.0 -

They were amazing!! Kept me updated on everything and were super friendly! I would recommend them to anyone!!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Caliber has a great staff - both in the Office and Technicians. Explained everything thoroughly and kept us informed during the repair progress.

My Experience - 5.0/5.0 -

Very quick and professional. Very kind staff!

My Experience - 0.0/5.0 -

Motor vehicle was supposed to have been ready on January 2nd. I realize things changed, but I made arrangements to come pick up the vehicle and was told later that day via text. It will not be ready till the following Monday. Of which I took off work again for arrangements to pick up the vehicle then told Tuesday due to part delays, which I totally understand cannot be avoided at times, but at which point I informed Mr. Chase that I am over two hours away and I would appreciate if the vehicle had a good thorough look over before I was told to come get it. I informed Mr. Chase I am head of the QC department where I work in San Augustine, Texas and that I am personally going to be doing an inspection of this vehicle before I leave with it so please make sure that everything is correct. I was assured that it would be acceptable. The next Monday, 12 January I went to pick up the unit, paid my large deductible, and as soon as I walked outside, I was extremely disappointed. Ask for Chase to come join me in the inspection process where I asked him if this was a joke and where are the cameras at because this is ridiculous that a company of a reputable name could be turning out a product with this poor workmanship. Orange peel on anything that was repainted, I don’t even believe that there’s a metallic flake in there that is supposed to be, which will be thoroughly checked on my next inspection. There’s dents in the door. Part of the side was not even buffed out where I went into the briar patch after hitting the deer. The vehicle was extremely dirty on the outside just poor poor workmanship. I reinformed Mr. Chase of my position at the company I work for and expressed to him the embarrassment I would be holding if I worked for the company that’s presenting this poor workmanship to me. Again I am over two hours away from where your establishment is, so it’s not just a jump in the vehicle and go pick it up situation for myself. I am extremely disappointed in the product that your company attempted to turn out to me as a completed unit. My business will be taken elsewhere in the future if any other mishaps happen to occur. So the amount of work I’ve missed in dealing with this in preparation planning to come pick it up and then told last minute it was not ready, and then the final product being presented to me as it was, there will have to be something extremely impressive in order to change my opinion of your companies workmanship. Do better and make this right for the working man like myself. Your QC department is in dire need of more training along with the actual installers themselves. I hate to leave any bad review about anyone, but this will not be a good one unless like I said something changes, but you never know, lightening could strike. I’ve got hopes.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Can someone let me know if my vehicle is ready?

Returned Clean

My Experience - 5.0/5.0 -

Customer service