Caliber - South San Jose
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’m have already recommended two friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Eddie for going above and beyond to complete the repair according to the estimated time.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall, great job. Only complaint is that Caliber did not communicate that the lower trim around the bottom of the vehicle was changed to a black color and not the same gray color as the rest of the vehicle as it was originally designed. The team at Caliber was very professional in their communications.
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
Hiring thieves and not taking accountability when items are stolen is unacceptable
Repair Quality - 0.5/5.0 -
I am extremely disappointed with the experience I had at Caliber Collision and would not recommend anyone take their vehicle there. When I dropped off my car, I accidentally left my Chanel sunglasses inside the closed compartment in my vehicle. Like many people dealing with an accident, I was rushing through paperwork, arranging a rental car, and trying to handle everything at once. Unfortunately, when I picked up my car, my sunglasses were gone. I reported the issue immediately and provided everything they asked for, including my receipt for the sunglasses. After jumping through all the hoops and waiting for a response, I finally received an email saying there was nothing they could do and that management would not take responsibility. What concerns me most is that customers should be able to trust the people handling their vehicles. Accidents are stressful enough, and no one should have to worry about personal belongings being stolen while their car is in a repair shop. My sunglasses were not sitting out in plain sight, they were inside a compartment in the car. The lack of accountability and concern from management was incredibly frustrating. Based on my experience, I would strongly encourage others to be very careful or consider taking their vehicle somewhere more trustworthy.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
I had not heard of this company before.I was very impressed with the size and scope of the business. The estimator and the inside clerical staff were all friendly and efficient. I was pleased with the repair and the condition of my car when the job was finished.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything done well and handled professionally by friendly and courteous people. I was impressed by the size and scope of this operation.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Surprised we couldn't get a replacement grill for a 2008 Dodge Dakota, but overall very happy still.
Customer Service - 5.0/5.0 -
Chanel was great
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job by all your staff from the start till the end. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Not a huge deal but came to pick up car, waited an hour, then had to return after weekend. Best to have car ready before making the trip to collect it
Customer Service - 5.0/5.0 -
Staff is very friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber collision was very friendly and professional and their professional work on my car is done with care and expertise!
Customer Service - 5.0/5.0 -
Thank you for a job well done!
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much for getting my vehicle looking great like once did. Thanks -Henry Q
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and kept me updated with everything
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service from Chanel and Robert! Also, the timely service and updates are much appreciated. I would highly recommended this location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repair is like new.
Customer Service - 5.0/5.0 -
Chanel and Robert provided excellent service!