Caliber - State College PA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Repairs took forever. Had the car for almost 2 months. Didn’t order correct parts which took even longer. No discount offer for my extreme inconveniences. Terrible customer service.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great consumer service from everyone! Thankful to Tony for the great work on the vehicle. Also thankful to those at the front desk for helping with logistics.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very friendly staff and very helpful from secretary to manager, I’m very happy with the service they provided. the manager even went beyond of her service. Thank you 🙏 for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
First off id like to say that I appreciate your work. Everyone thru out the entire process was excellent, from the lady that checked my car in, to the body crew, to the paint crew, to Craig (who kept me updated twice a week). Im especially pleased with Mr Nate Gummos work. That fella is top notch and his work speaks volumes about how seriously he takes his job. The meticulous attention to detail that went into every part of the repair is not common these days and im glad my truck found its way to your bays when it needed repair. I would recommend your facility to anyone for any scope of work. I cannot that you enough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication; friendliness; car looks brand new. The only thing I noticed is on the new areas the paint feels rougher, like sand paper vs smooth like the rest, but it’s only noticeable to the touch not the eye.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team did a great job repairing my SUV, and were extremely professional throughout the entire process. Especially thankful Jamie walked me through the entire process and treated me like family, a very smart and kind person to deal with.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jamie was wonderfully helpful at the outset in explaining the process for repair and coordination with our insurance company. We then received regular updates about the repairs and timing for completion. Finally, both Jamie and Craig answered all questions we had when we picked up the repaired vehicle and took care of the needed paperwork. We greatly appreciated their professionalism, competence, and timeliness throughout!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
So the process took forever. It took a month to get in to be seen. A month to take the car in. And they had it for a month a half. I’m lucky insurance covered a rental. Half the time I was reviving texts that it would be done the next day or two and they kept coming so I couldn’t plan my schedule. Then they call at 4pm on a Friday to come and get it, when they close soon and I was already busy. Therefore I had to wait until Monday when I could actually plan the pick up. But they gave the car back broken. The panel with the window controls was popped out and the gentleman just slid it back in and said the sun did it. I’ve had the car 13 years. The sun has never done that. And then he said they would have taken it off to work on the outside of the door. Well now it wiggles and it never did before and the passenger side doesn’t so that means they broke the clip and didn’t want to replace it. I told them to note this because if anything goes wrong with my windows now (because they weren’t part of the original claim and repair) I will bring the car back. I will have to drive it around more tomorrow because honestly overall it doesn’t feel as secure driving it home as it did before I dropped it off.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Process took a long time. Took a month to get seen. A month to have the car taken and then a month a half to get it back for small repairs. I was texted half the time that it would be done in a day or two only for them to finally call me at 4pm on a Friday. Since they closed soon and I was already busy I wasn’t able to get it till Monday. Luckily the rental company and insurance continued to pay for the rental car. Then getting into my car I noticed the panel where the window controls are is popped out. This was not part of the repairs. A gentleman came out and popped it back in saying the sun did it. I’ve had the car 13 years and it’s never done that and the passenger side does not. Now it jiggles and pops out every time the door shuts. He continued to try and make excuses saying they would have had to remove to get to repair the outside of the door. Still, it doesn’t stay in place, meaning they broke the clip that keeps it in and didn’t want to replace the whole thing. I told them in the moment this needs to be noted because if I have issues with my windows I’m bringing it back and it needs noted because it wasn’t part of the original repairs
Customer Service - 1.5/5.0 -
Extremely unclear as to when the car would be done