Caliber - Union City - South

4.9 (1,750reviews)
98%
4330 Jonesboro Rd,  Union City,  GA  30291
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Shop AssistantSparkles

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,750)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new or like they just came off the showroom floor. Communication was a standout strength, with customers highlighting daily or regular text and phone updates that kept them informed every step of the way, reducing stress during an otherwise difficult experience. Timeliness was another major highlight, as many customers noted their vehicles were completed ahead of the promised date. The welcoming and professional front office staff also received frequent praise. A small number of customers noted areas for improvement, including initial communication gaps, occasional delays in repair completion, and isolated concerns about parts or finishing quality, all of which were raised directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"My car literally looks brand new! The work they did is amazing! I was kept up to date regularly throughout the process ..." Read more
"... car. The work that was done on my car is amazing. I honestly had to think in my mind which side of my car was damaged. I received my car earlier than projected. The drop ..." Read more
"The quality of the repair was such that I couldn't tell that their had been any damage done in the first place!"
"A great staff. Everyone i met there is very friendly and professional. I love how they pay close attention to the details ..." Read more
"... Representatives friendly Efficient and timely repairs & updates The car looked brand new and drove like new .amazing job Timely Updates on status of the vehicle" Read more
"... stayed in touch with me through the whole process and it was done a week ahead of time. Thank you." Read more
"... customer service. They kept me informed on the progress. Car was ready 2 days ahead of schedule. I am completely satisfied with the service I received. ..." Read more
"... think in my mind which side of my car was damaged. I received my car earlier than projected. The drop off and pick up of my car was very easy ..." Read more
"They had it ready a week early !!"
"... experience with caliber collision was very awesome! They got my Escalade done in record time and my car looks brand spanking new!!!" Read more
"Best customer service I have ever had. Best communication I have ever had. So much communication and informed I was honestly super happy, they kept ..." Read more
"My point of contact reached out daily through text updating on me on the status of my vehicle and whats happening next. This put ..." Read more
"The customer service and the communication with updates on my vehicle was amazing."
"Great communication, frequent updates, exceptional service. I certainly appreciate this team including the manager. ..." Read more
"My car was fixed and the people were friendly but the communication was poor."

My Experience

Excellent JOB AN SPEEDY RESULTS.THANK YOU IT LOOKBRAND NEW.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all did wonderful and the communication was great!

Likely to Recommend

Repair Quality

Great work, amazing communication, I’m all around happy

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work and very good communication. Would definitely recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Zac and the team did an amazing job and also gave me follow ups on how the repair is coming up till completion. Thank you all for an amazing job.

My Experience

From the very first time I took my car in to I just picked my car up. Today was the 20th nothing but knowledge about My Car and any questions that I had

My Experience

My Experience

This was the most efficient and pleasurable customer experience. The staff was communicative at every stage of the process and extremely helpful.

My Experience

Chandler was extremely helpful in keeping me notified of the progress of my vehicle’s repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chandler was amazing he kept me up to date during every single process of the repair. They also made sure that everything was completed before the deadline. Chandler was always available to answer my questions and the repair was beautiful. I would 10000% recommend Caliber Collision.

Likely to Recommend

Repair Quality

Chandler and the team did an amazing job I was very satisfied with the quality. It looks like nothing ever happened

Customer Service

Excellent customer service. I continuously received updates on my vehicle. When I called, everyone was very polite and gave me answers promptly. I truly appreciated their customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome work!!! Great job with communication throughout the whole process. From the lady at the front desk to the supervisor nothing but wonderful customer service!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sorry for the delay. I don’t drive much and was just trying out the car. I’m very pleased with the work. My car even runs better. Thank you for your prompt response to getting my car back on the road. I really appreciate it.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looked significantly better than when I bought it

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Love that they proactively communicate! Zech was AWESOME!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased and excited to get my baby back in business. I can say I would strongly recommend friends and family to this location. Great job Caliber 👏

Likely to Recommend

Repair Quality

They did a great job

Customer Service

My car was ready a day early then plan.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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