Caliber - Union

4.8 (262reviews)
97%
2260 Rt. 22,  Union,  NJ  07083
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (262)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. The professionalism and friendliness of the team were highlighted repeatedly, with staff commended for being welcoming, courteous, and genuinely caring. Communication was a standout strength - customers appreciated timely text and phone updates throughout the repair process, keeping them informed every step of the way without needing to follow up. Timeliness was another key positive, with many vehicles completed ahead of the promised date. A few customers noted areas for improvement directly from their experience, including occasional delays in completion dates, minor quality punch-list items requiring return visits, and isolated concerns about parts or cleanliness. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... communicative, and attentive from start to finish. The quality of the repair work was outstanding — my car looks absolutely flawless and drives perfectly. ..." Read more
"I was disappointed. I dont believe the quality standard of the repair was where it should have been - there are a number ..." Read more
"Your technician placed the wrong door mirror on my car. He was made aware of this mistake but I'm yet to ..." Read more
"I feel that there were a lot of corners cut. Parts of the car that weren't being painted should have been properly covered. They should have checked ..." Read more
"The customer service was awesome, and I received my vehicle 4 days earlier than the scheduled date. It looks brand new and you can't tell there ..." Read more
"Before the expected date."
"Took 4 additional days"
"It took over a week for a repair that wasn't big. If the car was taken to another repair ship it would ..." Read more
"... Caliber was excellent. My only complaint is that it took longer than I was originally quoted. And not by a little bit. It took an extra week. The holidays ..." Read more
"... process explained to my understanding was appreciated! I was consistently updated during the process without needing to call & the quality of work provided was ..." Read more
"Everything is clearly and carefully explained. Very good communication."
"... back to me completely clean, and fully detailed. The communcation from Caliber was excellent. My only complaint is that it took longer than I was ..." Read more
"... some wrap work was done on the vehicle. In addition, I found it difficult getting through to the shop to find out how things were going with the repairs ..." Read more

My Experience

Son muy profesionales con su trabajo y quede muy satisfecho con mi trabajo. Buena recomendación

My Experience

I’m very pleased with the professionalism of my service advisor, George Bielsa. He walked me through the process and explained how the service would be done. He was able to get a driver to escort me home on my drop off day. On the day of pick up… George again walked me through and showed me where and work was done. I’m very pleased with the result.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional. Work was done quickly and did an excellent job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was fantastic. George was very professional and thorough with his explanations. Axel was great at the front and Jared was super communicative over the phone regarding my car’s completion status. Overall would absolutely recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The service was superb. George was the best he was very professional and took time out to explain the details of the repairs. Thanks also to Jared and the gentleman at the front desk. Thanks to you all.

Likely to Recommend

Great experience.

Repair Quality

Excellent work.

Customer Service

Extremely professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

George Bielsa Was absolutely Phenomenal with all that he did for my 2017 Chevrolet Cruze. From day one he was consistent with getting beyond what my needs were for my car to be restored to its original condition. The work performed on my vehicle came out to a unimaginable result that I didn’t wait for. I love Caliber Collision in Union NJ. Thank You. I know where I would be coming back to in the future.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team was very courteous and professional. They showed us what needed to be repaired and after the repairs, they explained to us everything they did. During the repair process, we were kept up to date as the job progressed. The job was completed at the time we were given.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

You team members are very courteous and responsive. Especially the guy who sits at the front desk. The customer spaces are very clean and I had an overall great experience...

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice Job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Incredible customer service, kept me updated on part arrivals and repair status. Literally the best part of the experience knowing the work was being done by such a dedicated team. My service advisor was awesome. Courteous informative and helpful. Personally thank him for work well done.

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