Caliber - Union

4.8 (289reviews)
97%
2260 Rt. 22,  Union,  NJ  07083

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (289)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail. Many highlighted that repairs were completed beautifully, with vehicles returned looking brand new. The team received high marks for clear, thorough explanations of the repair process from start to finish. Communication was a standout strength, with customers appreciating frequent text and phone updates that kept them informed every step of the way. Timeliness was also widely commended, as numerous customers noted their vehicles were completed on or ahead of schedule. A few customers mentioned areas for improvement, including instances where completion dates were pushed back, minor quality punch-list items were noted post-repair, and occasional communication gaps. Overall, the vast majority of customers expressed strong satisfaction and indicated they would recommend the shop to others.
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"... recent repair experience at Caliber Collision. The service was professional, efficient, and exceeded my expectations. I truly appreciate the care and attention provided ..." Read more
"... communicative, and attentive from start to finish. The quality of the repair work was outstanding — my car looks absolutely flawless and drives perfectly. They kept me informed throughout ..." Read more
"Caliber collision went above and beyond the professional courteous detail accuracy and knowledge service exceeded my expectation"
"Many areas trunk, lights, fixtures either dont align or are protruding, there is paint work that is sloppy and almost looks ..." Read more
"Your technician placed the wrong door mirror on my car. He was made aware of this mistake but I'm yet to ..." Read more
"The customer service was awesome, and I received my vehicle 4 days earlier than the scheduled date. It looks brand new and you can't tell there was ..." Read more
"Before the expected date."
"Took 4 additional days"
"It took over a week for a repair that wasn't big. If the car was taken to another repair ship it would ..." Read more
"It was completed a week before it was scheduled to be done."
"... back to me completely clean, and fully detailed. The communcation from Caliber was excellent. My only complaint is that it took longer than I was originally quoted. ..." Read more
"Great experience The personal was informative keep me posted on what was going on expected completion date was spot on"
"Everything is clearly and carefully explained. Very good communication."
"Through text email and leaving messages communication level 100%"
"... us everything they did. During the repair process, we were kept up to date as the job progressed. The job was completed at the time we were given." Read more

My Experience

Great work by the team including support from George!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Quality of the work is fantastic

Repair Quality

Customer Service

Returned Clean

My Experience

I’m very satisfied with the repair work that was done in my vehicle. I’m also thankful for the time and care that George and the team put in to ensure that I was happy with how my vehicle turned out. From my interactions with George I could tell that he truly cared about ensuring that the job was done right and that he was providing a quality service. Should I need any additional work done on my vehicle I will one-hundred percent be coming back to Caliber.

Likely to Recommend

Excellent service all around. I will be coming back when I need anything and I’ll recommend the shop when the opportunity arises.

Repair Quality

I’m completely satisfied with the repair on my vehicle. George and the team did an amazing job and I could tell that they were adamant about delivering quality service that was apparent through the conversations I’ve had with George and the end result. I truly appreciate them.

Customer Service

When speaking with George he was very honest and transparent with me from start to finish. I couldn’t be happier.

My Experience

Great service! Very friendly and professional. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Translated from Spanish by Carwise
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My Experience

Gracias por el. Yen trabajo que hicieron y por el buen servicios ofrecidos tanto en la reparación del mi Toyota, tanto Como el personal que atiende muy sastifecho con sus trabajos y sus servicios, tienen un excelente personal

Likely to Recommend

Por las atenciones del servicios al clientes y la atención de sus empleados jery

Repair Quality

La atención fue muy excelente respecto, la atención al clientes es excelentes, Pero siento que se tomaron muchos tiempos por algo sencillos, pero hicieron un excelente trabajos, Algo muy importante aunque no seas la gran cosa que se perdiera de mi carro un disposito de car play inalámbricos, fue algo incómodo para mí al confiar en sus taller’ dejé todos en mi carro confiando en ustedes, No digo digo esto tanto porque se me halla perdido ese dispositivo que solo cuenta uno 40 dollars, le escribís sobre esto porque así como pude ser eso que es insinisficante puede ser otra cosa de calor de cualquier otro cliente

Customer Service

Excelente 8 La atención fue muy excelente respecto, la atención al clientes es excelentes, Pero siento que se tomaron muchos tiempos por algo sencillos, pero hicieron un excelente trabajos, Algo muy importante aunque no seas la gran cosa que se perdiera de mi carro un disposito de car play inalámbricos, fue algo incómodo para mí al confiar en sus taller’ dejé todos en mi carro confiando en ustedes, No digo digo esto tanto porque se me halla perdido ese dispositivo que solo cuenta uno 40 dollars, le escribís sobre esto porque así como pude ser eso que es insinisficante puede ser otra cosa de calor de cualquier otro cliente

Returned Clean

Likely to Recommend

Repair Quality

Jared has the best customer service a person can ask for. I appreciate how he broke everything down to me and if I had any question he was able to solve it. Thank you for doing a great job!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I worked with Jared Ponce Osornio and he was very attentive and and informative throughout the entire process of my repairs

Customer Service

I worked with Jared Ponce Osornio and he was very attentive and and informative throughout the entire process of my repairs

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The staff is very helpful, and they fixed my car just like brand new

Likely to Recommend

Repair Quality

Customer Service

Great service

My Experience

The entire team was very kind and professional. They apologized for the delay, even though it was caused by circumstances beyond their control. They kept me informed and gave me a clear explanation of all the work that was done on my vehicle. I really appreciate their attention, communication, and excellent service. I would be more than happy to recommend Caliber Collision and their services to others. Thank you to the entire Caliber Collision team!

Likely to Recommend

De hecho que si lo recomiendo

Repair Quality

Mucha comunicación y transparencia

Customer Service

Fueron muy amables

Returned Clean

My Experience

I’m very satisfied with the repairs done to my vehicle. Jared P. provided highly professional service from start to finish. He clearly explained the repair process, outlined what needed to be done, and kept me updated on the progress via text. The work was completed on schedule as promised, and the quality was top-notch.

Likely to Recommend

Repair Quality

I am completely satisfied with my service and the quality of my repair.

Customer Service

The Customer service staff is very professional and receptive to clients circumstances

Returned Clean

Likely to Recommend

Repair Quality

Mi carro se ve como nuevo

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very courteous and professional

Likely to Recommend

Repair Quality

Very courteous and professional

Customer Service

Returned Clean

My Experience

Likely to Recommend

George was great!

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great work! The car looks amazing. I like that you were giving twice a week updates on the status of the car being repaired. It help a lot in knowing the progress.

Customer Service

Returned Clean

My Experience

The service I received at Caliber Collision was outstanding. The staff’s professionalism truly exemplifies their commitment to customer satisfaction. Mr. Bielsa takes the utmost pride in keeping his customers informed regarding the vehicle service process. The repair of my vehicle was excellent. I would not hesitate to seek their service in the future.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The experience with Caliber was seamless. Starting with George walking you through the process, assessing and explaining the work needed to complete the repairs. The team was professional throughout. The repair was completed in four days, which was much sooner than I expected and the workmanship was excellent. I am very happy with the restoration work done on my driver side. It looks like new. 5+ stars for caliber and the team for this one!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean