Caliber - Youngstown - South
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The office was very helpful with keeping us up to date
Returned Clean
My Experience - 5.0/5.0 -
Everyone was friendly and easy to work with. Car turned out good.
My Experience - 5.0/5.0 -
My car looks wonderful and like new again!
Likely to Recommend - 5.0/5.0 -
I recommend everyone to deal with caliber collision center
Repair Quality - 5.0/5.0 -
It was a perfect job and well done Thanks
Customer Service - 5.0/5.0 -
It was a wonderful and perfect job and well done
Returned Clean
My Experience - 5.0/5.0 -
Everyone was helpful and everything completed satisfactorily. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The length of the repair took close to 100 days! October 25th to January 29th. I was without a rental after the first 30 days! Not very transparent on why it took this long. I was told the wrong parts were ordered at one point and didn’t hear much after. Then the entire month of January I was told the car would be done “this week”, the week would go by and then it was extended. Near the end it was communicated that the battery died and it was being replaced. I got the car back, two days later the battery was DEAD. The cause of the battery dying was found by the dealership and repaired. In addition to that, Caliber missed a part with very easy access and that broken part leaked oil. Could’ve damaged the engine. Caliber DID cover the repairs and that’s the only reason I’m giving this a 2. Caliber communicated to the dealer it was the third battery. I WAS NEVER INFORMED THEY REPLACED THE BATTERY MORE THAN ONCE. Overall it was a terrible experience. I was very patient with the shop but I also feel they took advantage of my patience. Very little communication or explanation of the lengthy repair. Lack of transparency. Terrible experience. This has been a nightmare.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was in a minor incident and it came back to me looking brand new thanks for yall help ! GREAT WORK
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks amazing. Couldn’t be happier. It took a little longer than expected, but the end result is great.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with the job they did. Had a couple of issues, but they took care of it. The work they did makes my vehicle look like a NEW SUV and it's 17 years old. Will definitely recommend Matt and his crew!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
my car is like brand new . and runs smooth
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
The quality was good as far as I can tell. But the communication from the shop was very poor. What was to be a 7 to 10 day repair job turned into 22. I was told they ordered the wrong part three times. Unless I called them, I had no communication. I even tried to get an estimate on a small job and couldn’t get an answer.
Customer Service - 2.5/5.0 -
See previous comment
Returned Clean
My Experience - 5.0/5.0 -
Was a great job with everything that needed attention taken care of. Work was well beyond expectations. Shop even though experiencing some delays do to damaged parts kept me well informed of progress or reasons for the delays, staff was very accommodating and happy to give updates when asked. Have nothing bad to say
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the first encounter through the last meeting, I was completely satisfied with the attention to details, professionalism, skill level and kindness. My needs were never minimized.
Customer Service - 5.0/5.0 -
Al and Allie were extremely professional and kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team did a great job fixing my bumper and were very kind when I needed updates so I could schedule doctor's appointments for my 97-year-old mom.
Customer Service - 5.0/5.0 -
The receptionist was very helpful when I needed information.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0 -
Work was good quality. Communication was difficult if not totally lacking.
Repair Quality - 4.0/5.0 -
I found it extremely difficult to get updates. In the 35 days my car was in your shop no one called with an estimate or updates. When I called in four different people said they would get my information and call me back. No one ever did.
Customer Service - 4.0/5.0 -
Could not get anyone to return my calls for updates. Car was there for 35 days