Car Center Holland

4.9 (300reviews)
98%
12255 Felch St,  Holland,  MI  49424
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Car Center is a Full Service Auto Repair Facility Servicing all makes and models. Fixing Cars is our Job Helping people is our business.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
I-Car
Jeep
Ram
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Email

Reviews (300)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for excellent customer service, professionalism, and friendliness throughout the repair process. Proactive text message updates were frequently highlighted as a standout feature, keeping customers informed at every stage. Many vehicles were completed ahead of the estimated schedule, which delighted customers. Going above and beyond - such as cleaning and detailing vehicles - was a recurring positive surprise. A few customers noted improvement opportunities directly in their feedback, including better upfront communication when delays occur due to parts or third-party sensor work, and ensuring quality checks are completed before vehicle pickup.
AI-Generated from reviews written in the last 12 months
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"... Car Center. From the moment I dropped off my car, the team was professional, friendly, and communicative. They kept me updated throughout the entire process ..." Read more
"Theyve repaired my car twice now and both times the quality has been excellent. They do an amazing job and keep great communication ..." Read more
"... completed efficiently and ahead of schedule. The quality of the repairs exceeded expectations, as they meticulously inspected and restored my vehicle ..." Read more
"Staff was friendly, quick on the initial evaluation, did a very good job explaining pricing relative ..." Read more
"Everyone I dealt with was professional and helpful. They delivered my car faster than quoted and they ..." Read more
"Our vehicle was ready two days before the estimated finish time. Everyone was very accommodating and went over the ..." Read more
"Car Center Holland did a great job and completed the work in the timeframe promised."
"... was perfect from the time of drop off to pick up. My car was done ahead of schedule" Read more
"As I mentioned earlier, it was delayed by three days"
"The repair took double what was predicted."
"... all industries did this, it would be delightful. They were very responsive and let me know progress all along or if there was a delay." Read more
"Excellent communication! Cleaned the inside of my car! Gorgeous just like new. So thankful that a friend ..." Read more
"I had a great experience! The shop was extremely communicative throughout the whole process and were friendly the whole time. Ive had ..." Read more
"The updates did not include why the repairs were taking longer than expected."
"The communication via text was much appreciated and allowed me to keep track of the status of my ..." Read more

My Experience

the team went above and beyond it looks like my car is brand new. I was also not expecting the interior to be touched so i was super excited when i hopped into a freshly cleaned car! thank you guys!

My Experience

Time in repair was way better than expected. Finished repair appears excellent. Service and contact throughout the repair was above reproach. My wife loves that car and is very happy. Happy wife, happy life.

Likely to Recommend

hope there are no more accidents

Repair Quality

haven't had it long enough post repair to see how the finish holds up

Customer Service

kept me informed and finished the job earlier then estimated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job. Great people

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had a very pleasant and easy experience with Car Center Holland. I hope I don’t need to come back anytime soon, but if I do, I would definitely come back here!

Repair Quality

Very satisfied. Nothing left to be desired.

Customer Service

I felt I was well informed and up-to-date on the process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Really slow process

Customer Service

Slow

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Friendly staff. Good communication.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

They clearly take pride in their work, take care to make sure repair is done well and treat their customers great.

Repair Quality

Customer Service

They were very professional, kind and accommodating but wish they notified me of a delay due to having to order more parts.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Thay did a great job.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There is buff marks on the repair side

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looked Awesome !! My daughter was dropping me off and the car was out front and she said the car looks like a new car !! Also you went above and beyond as I had some little nicks or surface scratches and you fixed them at no extra cost to me - Very much appreciated and want to Thank You - Your company and Your team are the best👍 Thanks Again

Likely to Recommend

Yes would tell friends and family

Repair Quality

Very nice company and team to work with - They went above and beyond 👍

Customer Service

Very friendly and courteous and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very positive experience my car looks amazing

Repair Quality

Very professional experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great experience all around. They could do the repair sooner than others and in a shorter time than others. After giving me a completion date, they actually completed the repair one day sooner. Most appreciated! Everyone at Car Center was knowledgeable and helpful.

Customer Service

Courteous and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend

Repair Quality

Customer Service

Every person I talked to or had contact with at car center was polite, friendly and helpful. Omar was very friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 300

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