Carl's Body Shop & Towing
The large glass panes of Carl’s Body Shop were Carl Hounshell’s window to the world – and life’s little mishaps. In 1932, he and his bride moved to Dayton where he first worked at Frigidaire until opening the now famous Carl’s Body Shop location. The neighborhood and its residents were his friends and his shop became an enduring landmark. Throughout the years Carl kept the business a family affair. His son – Jerry Hounshell – has worked 40 years with his father. Daughter, Virginia, began working there when she was just 10 years old. It was there that she eventually met her husband Tom, who worked in the body shop. Carl was still working 10-hour days when he was diagnosed with lung cancer. He succumbed to the disease in 1988. The family was looking for someone to take over the established business, and so enters the new and current owner – Matt Miller. In 1989, there were only six employees and profit of $400,000 a year. Fast forward – 30 employees and $2 million in sales per year.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very professional!
Repair Quality - 5.0/5.0 -
Excellent work and great customer service. I will be spreading Carl’s Body Shop’s name!
Customer Service - 5.0/5.0 -
I didn’t have to wait to be noticed I was greeted when I walked through the door.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Its not even a new light that was put it its used. they only painting one side of the bed. Plus the bumper still looks pushed in
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick, good communication, professional friendly staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
That is based on having to question why truck was still parked outside a week after it was supposed to be being worked on after getting that straight everything went great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just no communication throughout the whole process unless I called them myself but the body work was great!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, very impressed
Customer Service - 4.5/5.0 -
Improve upon returning phone calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They a great job very satisfied
Customer Service - 5.0/5.0 -
Very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Good work just took a little longer than expected
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I Told Them When I Picked Up My Vehicle That My Headlight Needed REPLACED And Was Supposed To Be Replaced. It Was A Part Of The Repair And That Someone Would Be Getting Back With Me.. (Has Not Been Contacted As Of Yet)... And When I Called 08-02-21 That The Guy I Spoke With Is Now On Vacation...!! "NOT A HAPPY CAMPER".!!!
Customer Service - 3.0/5.0 -
Seems To Be A Communication GAP.!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like brand new. I definitely will recommend them to anybody
Customer Service - 3.5/5.0 -
Customer service needs a little tweaking but other than that it is excellent
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was good and the time it took to fix my vehicle wasn’t long at all, I was very satisfied overall
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
When I picked up my car the car was already running with heat cranked all the way on full blast. I went about a block away and pulled over to check my coolant and look at the body work done and my car wouldn’t start back up. I walked back to the shop and asked for a jump. Some of the guys were looking at me like I was a bother and trying to pull something on them. The girl said to them that I literally just picked up my car not 5 minutes ago. When the guy showed up lugging the portable car charger he was complaining that he had to carry it because it was so heavy and it was hot. When I explained what happened he said “ Oh yea we just had to jump that car for you to pick it up.” I do not understand why they would not have told me that my battery was dead after being at their shop. I certainly would not have turned it off a block away. They told me to drive it around for 30-60 minutes to charge up the battery and if it wouldn’t start up to let them know and they would help me. Turns out the car would not start up the next morning and it was so dead I could not even jump it. I was totally stuck and was unable to get my dog to a vet appointment that morning. I called as they instructed me to and they transferred me to a guy with a heavy Boston accent who instructed me to get the date off the battery. In the pouring rain I tried to find a date on the battery and couldn’t find one. I called back and he said well find the date and if it’s within 3 years old they might be able to have the insurance company pay for a new battery. Batteries come with an automatic 3 year warranty so that doesn’t help. My car had zero issues starting up this past winter or ever for that matter. I feel it is worth mentioning I was hit from behind and my bumper is what was repaired and my battery is located in the trunk. It felt very deceitful to get the car running to get it out of there without being honest about the issues I may have. Getting hit at the fault of another, fighting with insurance company, the repair work taking 2 weeks, and then getting my car back with an issue made things even more stressful. The experience felt dishonest and sneaky and I am questioning if my battery was switched or damaged during the repair. If they had just let me know I could have at least went straight to an Autozone to have battery tested and replaced instead of getting tricked and ending up stranded.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work, great results
Customer Service - 5.0/5.0 -
Everybody I dealt with were very helpful & polite, both in person & on the phone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The ladies at the front desk were very courteous and helpful.