Carolina's Collision at Parks Buick GMC
In operation 19 years, 8 years at this location.
We are a Collision Repair shop tied to a General Motors Dealership. We work on most car brands and with ANY insurance company to restore you vehicle back to pre-accident condition and warranty all work performed.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Everyone was great, very good communication and quality work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Because of my experience I would not recommend Carolina collision to anyone
Repair Quality - 1.5/5.0 -
The communication was less than satisfactory. I did not know what was going on with my vehicle and it had been about 25 to 30 days. I couldn't get anyone to call me back when I call in. The day after I returned home the latch on my door came off as though it might not have been glued on properly. I was told that my car would be ready one day only to go by for it not to be ready. The next day I got no call. I ended up picking up my vehicle and having to having to take it without it being properly cleaned, Because I have been inconvenience for 47 days at that point. I had also inquired about additional parts of my vehicle being replaced at my own expense only to get no information about these things throughout the time that my vehicle was there. I will be bringing my vehicle back in to have the door latch properly installed.
Customer Service - 1.5/5.0 -
The customer service initially was good but then the communication breakdown once my vehicle was dropped off made It worse
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Parks Buick was great. The people were friendly, professional and committed to proving the best service and repair.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
Minor issues
Customer Service - 2.0/5.0 -
No communication, very slow to respond
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was beautiful and I was totally satisfied with the replacement job they did but not the time frame it took; however, I do understand tjheir dilemma.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
End result is good
Customer Service - 1.0/5.0 -
Poor communication. I understand supply chain issues. If you can't get a part, just say that. It was frustrating to be told it will be there in 1 hr then hear no updates for weeks. No return on multiple calls.
Likely to Recommend - 0.5/5.0 -
I could not with a proper conscience give them a good rating nor promote them to do any work for family and friends. They will not keep the date of possible return nor will they try to reduce the cost because of their tardiest.
Repair Quality - 4.0/5.0 -
Had to show something that was not painted and repaired before you told me the vehicle was ready
Customer Service - 0.5/5.0 -
Given three different completion dates. On each day given the repairs had not been completed and I was given different excuses as a result.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashley does a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repair job was done very well. Only complaint is that it took twice as long as expected and it was difficult to communicate with the office,
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair is seamless. The shop did a great job.
Customer Service - 5.0/5.0 -
Responsive and friendly, the staff at the shop was very professional.