Carolinas Collision Centers of Durham
In operation 13 years, 7 years at this location.
We are a collision center that collectively have been doing business for 40 years. We are one of the collision centers owned and operated by University Ford and University Kia, we have several relationships with many insurance carriers including DRP's, we are I-Car Gold & Platinum certified. We were located in downtown Durham on the property of University Ford & Kia, we are now in our brand new state of the art building located just a short 2.5 miles from the downtown area located at 1413 S. Briggs Ave Durham NC 27703. Our staff is here to help you in the repair process. Feel free to come and visit our facility weather you need us for collision repairs or just for a visit.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carolina Collisions team is wonderful- personable, friendly and efficient!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, professional sessional and kept me updated on repair
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was a very complex and extensive repair on an almost brand new car. The communication and transparency from Mike during the process was second to none and very much appreciated, as well as giving us confidence that the repairs were performed to the highest standards. Thank you Mike and team.
My Experience - 5.0/5.0 -
Thank you Zack for everything. From beginning to end of replacing the bumper on my Bronco. Thank you also for washing my Bronco. Thank you ladies at the front desk for being so kind and understanding. Stay blessed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On the repair was done in a timely fashion everything was done beautifully getting compliment comment compliments on how nice the paint looks the job done and then the cleaning inside from back a minute as a service to to me as the customers was excellent of them are vacuuming I appreciate everything and the kindness that they showed towards to me and the profession is and the war of making sure and checking and asking questions that I had or didn't have was addressed very well and I think oh thank them all for the work they done on my vehicle and I appreciate it
Customer Service - 5.0/5.0 -
Very courteous very listening and understanding and addressing all the issues that I had getting me a vehicle from the connection of Enterprise at I was using all works so very well and them calling them in a timely fashion to get them to me greatly appreciated and very happy with their service
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The quality of the work was excellent, but the communication was very poor.
Customer Service - 1.0/5.0 -
The repair shop did not adequately communicate with us. The amount of time that they needed to complete. The repairs was extended on three separate occasions, but they did not contact us to notify us. We had to call them repeatedly to find this out.
Returned Clean
My Experience - 5.0/5.0 -
Love the updates on the car, and how fast the car was fix. and the customer services when walking in the building was top notch.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good service
Returned Clean
My Experience - 0.0/5.0 -
Please let me know if there was a problem with the battery. Thanks so much - a truly appreciate it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a nice surprise to see they vacuumed my car
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication and happy to get updated through messages.
My Experience - 5.0/5.0 -
Staff was kind and helpful. Car is fixed.
My Experience - 5.0/5.0 -
All of the employees at Carolina Collision were amazing. Specifically though, Lisa and Christian were very attentive and friendly during my experience. I really appreciate the entire staff and will 10/10 definitely recommend! Thank you!
My Experience - 5.0/5.0 -
My estimator was extremely courteous, and professional, Zac I believe made sure I got my vehicle back in a timely manner, even ahead of schedule hopefully I don’t have to use a collision center again but if I ever do, I know exactly where I will be going
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great from the time that I dropped off, so the time I picked up, kept me extremely satisfied, kept me informed of the process and even got me done sooner than anticipated
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Team at Carolina Collision was professional from beginning to end. Mike walked around my car and explained the work to be done from beginning to end. I received status updates throughout the process and the work was performed as originally discussed. I felt like I could trust Carolina Collision from the first conversations, and that feeling remained when I picked up my car. Great work guys. I highly recommend you to family and friends!