CARSTAR Autobody of Cleveland

4.8 (1,951reviews)
97%
20 East Malibu Dr,  Garner,  NC  27529
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Shop AssistantSparkles

In operation 10 years, 5 years at this location.

We are a state of the art collision repair facility. The shop is trained in I-CAR gold and featuring I-CAR platinum certified technicians, offering all collision repair welding certifications and frame straightening certifications. We use environment friendly waterborne paint. All insurance estimates are welcome and we are a DRP (direct repair) for most major insurance companies. As part of a nationwide network of Carstar repair facilities we offer a limited lifetime warranty on all repairs against any workmanship defects. We also offer 24 hour towing.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,951)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or showroom-ready upon return. The level of communication stood out as a key strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness was another highlight, as numerous customers were pleased to receive their vehicles ahead of the estimated completion date. Staff professionalism, friendliness, and willingness to go above and beyond were frequently mentioned as contributing to a smooth, stress-free experience. A few customers noted areas for improvement, including occasional delays, communication gaps, and minor quality concerns such as overspray or misaligned parts, reflecting opportunities to further elevate an already strong customer experience.
AI-Generated from reviews written in the last 12 months
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"... stress-free. My car came out looking great, and you can tell they truly care about the quality of their work. I really appreciate their reliability and customer ..." Read more
"The repair on my car was beautiful and timely. I knew every single step in the process and they ..." Read more
"... rental at their shop which saved me a trip to Raleigh. The bodywork looks like it did off the showroom floor. They were also able to re-calibrate all the cameras, ..." Read more
"Excellent service, great communication, and amazing repair work. My car came back looking brand new, and the entire team was professional and friendly. ..." Read more
"CS autobody did an excellent job with repairs. I was pleased with the results."
"Fantastic place my car was finished a week earlier than expected. When I went to pick it up I looked at my car they ..." Read more
"... love the fact that the paint matches so well and the repair was completed ahead of the scheduled predicted time." Read more
"... front bumper looks good and I was so happy to hear my car was finished a week earlier than estimated. Everyone was really friendly and nice. Overall, great ..." Read more
"They did a great job on the repair and finished a few days earlier than expected."
"It was a week later than first ETA. I wanted the truck right so that was okay."
"... experienced a more streamlined service center. I was kept in the loop the entire time with constant text updates, and the car was finished sooner than expected. The ..." Read more
"... repairs but overall very happy with the outcomes. Very good communication and made a situation that sucked very easy to fix" Read more
"... communicated well while my car was being repaired. They provided regular updates and helped me understand the claim and repair process, setting clear expectations." Read more
"... loved the friendly, timely, and helpful service. The daily updates also helped put my mind at ease. Nobody wants to deal with car repairs, but if they ..." Read more
"My car was not ready when promised and then not ready again when promised. Then I was informed on Election Day ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service. Friendly staff Repair work was explained clearly and in detail. Excellent work and great turn around time. I would highly recommend this company for any bodywork you need.

Likely to Recommend

Repair Quality

Excellent work and customer service. All around excellent experience.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very professional. I had a great experience! I was very satisfied with the repairs on my Silverado!

Likely to Recommend

Repair Quality

Very professional and courteous! Did a great job repairing my Silverado!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My only slight disappointment was the wait time

Repair Quality

Very satisfied with the work, but it was a lengthy wait.

Customer Service

Everyone was very polite and professional. Jenny at the front desk was very helpful.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Awesome Auto Repair shop!!! Jim kept me abreast of all progress. Communication is key. I NEVER had to call.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the ease with which my van repair was handled. I was kept abreast of the repair as the process moved forward. No complaints here.

Likely to Recommend

Repair Quality

Excellent Service & Communication I had an excellent experience with CARSTAR! From the beginning of my body shop repairs to completion, the service was professional, courteous, and reliable. I especially appreciated receiving daily updates on the progress of my vehicle. The communication gave me peace of mind and kept me informed every step of the way. Kudos to the entire CARSTAR team for taking great care of my vehicle and providing such outstanding customer service. I truly appreciate the excellent experience & would highly recommend CARSTAR to anyone needing quality auto body repairs! Truly grateful! Kind regards, Latasha Mack

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The car looks like new and was completed ahead of schedule. Great job.

My Experience

Amazing experience for 10/10

Likely to Recommend

Repair Quality

No complaints

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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