CARSTAR Capital City

4.7 (731reviews)
94%
1107 HAWTHORNE AVE NE,  Salem,  OR  97301
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Capital City can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Capital City claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (731)

Likely to Recommend

We will definitely recommend Carstar and if we ever need work on any of our vehicles we will take it to Carstar

Repair Quality

Everything was GREAT. They went above and beyond our expectations

Customer Service

Everyone was helpful and the communication was excellent

Returned Clean

Likely to Recommend

Repair Quality

The staff and repairs were great. The only thing I had issue with was that I was under the impression my car would get a bumper to bumper check over, but they only do auto body. With clarification it all got worked out and I'm very satisfied.

Customer Service

Returned Clean

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My Experience

We are happy with the results of our 2022 honda CRV they did an awesome job on our car thank you car star.

My Experience

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Repair Quality

Great work on our van, and we got it back sooner than promised. Add an A+ to the 10 rating. Thanks,

Customer Service

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Customer Service

Not sure how to say this, but. . . I know I signed a paper that CarStar was not responsible for theft, but money was missing from my car. I have come to the conclusion that it may have been the people who cleaned my car. It made me sad that someone with a job would steal from a senior on Social Security 😪

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My Experience

Wonderful in every detail

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Returned Clean

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Likely to Recommend

11, but I can’t rate that high here

Repair Quality

Great communication, great work on my vehicle. If I could rate you guys at 12 I would. Will be referring my friends and family to your shop for repairs.

Customer Service

Returned Clean

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My Experience

Excellent experience all the way around!

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My Experience

I was new to the whole accident process. From where to go and how to handle insurance. Dani helped me get through the whole process, including having to have my car sent to the dealership for further repairs. They kept me up to date on the progress and were quick to let me know when my car was ready to pick up! I have special license plates that they took great care of and my car was sparkling clean when I got it back! An unexpected positive. I would for sure use them again if needed.

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My Experience

Prompt, knowledgeable, and punctual. They were kind and courteous throughout the process. Thank you for your professionalism.

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Repair Quality

Top notch

Customer Service

They were quick and able to flex to my schedule while being courteous

Returned Clean

My Experience

Likely to Recommend

Repair Quality

I was impressed with the seamless blending of the problem areas that I had pointed out on my car's body which were scratched or dented. It practically looks like there was never any damage there at all now. I'm looking forward to bringing my car back to see how well the major problem areas is gonna be fixed in my next appointment.

Customer Service

Really liked getting text messages with updates on where the car was at or any delays that happened due to things like parts not comming in or whatever else might be a problem- I typically don't get updates from auto related service facilities and am lucky enough to get a call a few hours before my car is ready for pick-up.

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My Experience

Everyone was super friendly and kept me up to date on everything.

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Returned Clean

My Experience

Did a amazing job looks fantastic

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Customer Service

Returned Clean