CARSTAR Capital City

4.7 (730reviews)
93%
1107 HAWTHORNE AVE NE,  Salem,  OR  97301
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Capital City can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Capital City claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (730)

My Experience

I will definitely be coming back when I need it . Everyone was super communitive & I got my car back practically new !

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Customer Service

Communicated way better than my insurance

My Experience

Excellent customer service and communication by Danny! She is a Carstar ROCK STAR! The work done on my 4Runner is a masterpiece. Where old and new paint meet you can’t see the difference. I love all the work done! I appreciate them finding my parts for my 23 year old truck that’s NOT EASY! I will definitely recommend this company to everyone! Now I know what “Carstar” means. Thank you so much to everyone involved!!!.

Likely to Recommend

Oh I do highly recommend Carstar Capital City! I’ve already started. I had such a great experience I’ll tell anyone interested in vehicle repairs they must go to Carstar.

Repair Quality

Everything went flawlessly. My rep Danny was AMAZING! She provided excellent communication that was very helpful. My 4runner repair is perfect! It hasn’t looked this good since I bought it new. I highly recommend this company!

Customer Service

Absolute flawless execution of all aspects of the significant repairs!

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Customer Service

Returned Clean

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Matt and Arionna were awesome! Very personable and answered any questions or concerns I had

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Arionna is a very professional and personal receptionist.

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My Experience

AMAZING CUSTOMER SUPPORT & AMAZINGLY JOB WELL DONE!!!

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Scratch left on my car

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Returned Clean

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Very nice work and friendly. Thank you

Returned Clean

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I am picky and the did a good job.

Repair Quality

10, lots of communication, good work.

Customer Service

Lots of communication.

Returned Clean

My Experience

Best service ever!!!!

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My Experience

Dani was a great help and kind. She was very professional and love her updates and a ability

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My Experience

Workmanship of all repairs is great. Ready 5 days earlier was a big plus.The exceptional communication is beyond satisfactory. Thank you to the CARSTAR team.

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I would highly recommend CARSTAR based on my experience. Have told several people how happy I am with them.

Repair Quality

No one likes an accident repair. CARSTAR deserves a 10. Kept me in the loop constantly without my having to call and ask. Was done 5 days early. Repair is fantastic. Quality and workmanship are beyond expectations. Will not hesitate to recommend them.

Customer Service

Best customer service I have dealt with. Front desk to manager were fantastic.

Returned Clean

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My Experience

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My Experience

It was a great experience I would highly recommend.

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Great service.

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Returned Clean

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110%

Repair Quality

Jake earned my business for life. I had two of my vehicles at another collision center and after speaking to Jake, I cancelled my appointments with the other place and brought them to Jake and I will never look back. My first vehicle looked amazing!!!

Customer Service

Jake Jake Jake

Returned Clean

My Experience

Very organized and timely