CARSTAR Car Crafters

4.9 (1,206reviews)
98%
80 Scenic Dr,  Blue Ridge,  GA  30513
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Shop AssistantSparkles

In operation 27 years, 21 years at this location.

Are you stranded on the side of the road? Were you recently in a wreck? The winding rural roads of North Georgia, while beautiful, can pose certain dangers to drivers. Whether its a mechanical problem with your vehicle or you hit a deer or another car, you’re probably frustrated, stressed, annoyed, maybe even angry. Misfortune can happen anywhere, at anytime – in the middle of the night or during rush hour. When it does, Car Crafters is here to make sure you don’t stay stranded for long. We’re always on call – 24 hours a day, 7 days a week. 24/7 towing and recovery FREE estimates Insurance company assistance Lifetime warranty Automotive glass replacement Paintless dent repair Collision repair Wrecker service Auto salvage Roadside assistance If we could turn back the clock to prevent this from happening to you, we would. What we can do though is provide help quickly and professionally. Our services are affordable, reliable and available 24/7. Peace of mind is only a phone call away!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Scion
Toyota

Reviews (1,206)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including regular calls and texts throughout the repair process. Timeliness is frequently highlighted, with several customers noting repairs were completed ahead of schedule. Customers also appreciate the added touch of vehicles being cleaned inside and out. A few customers noted areas for improvement directly from their feedback, including occasional delays in receiving updates, parts-related delays extending repair times, and isolated quality concerns such as paint imperfections or unresolved vehicle issues post-repair. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"Car star performed absolutely amazing work on our car. They were extremely knowledgeable and honestly the work they do is bar non-top-notch. ..." Read more
"... Their service is friendly, professional and their repair work is quick and high quality. I wouldn't dream of taking my vehicle anywhere else." Read more
"The body work done on the front end looks absolutely wonderful! I couldnt be more happy with the quality of service. ..." Read more
"Very professional job with excellent communication updates. They also dealt with insurance company and cleaned ..." Read more
"They messed up the clear coating on my door that wasnt even being repaired. i was told it was when they detailed ..." Read more
"... and drove great. Thank you for your hard work and we love that you finished ahead of schedule" Read more
"It was perfect and right on time!!"
"Since my car has to be towed to shop, they had it for over 3 weeks at that location. Still wasn't ready waiting for the baffle And again, car still isn't ..." Read more
"when i left it was told 4 days, it was 9. need to go back for side reflectors, my drivers mat ..." Read more
"... do great body repair work. They keep you updated. My vehicle was ready days before I expected it. I highly recommend them." Read more
"The communication was fantastic. I was kept informed every step of the way, which really took the stress out of the ..." Read more
"... were total professionals from start to finish. There communication is excellent. They are so forthcoming with information that it's hard to even think of a question that they ..." Read more
"... date on the progress and answered all our questions. We actually talked to a real person. No automated computer message." Read more
"Somewhat, I didn't get the updates every Tuesday and Thursday like I was told would happen. I had to call in and get updates"
"... gave a 5 because the work they did do was good but communication should improve. And I should be able to get a 45k fixed completely when I reach out for help." Read more

Likely to Recommend

Repair Quality

Seth and the entire team are awesome. They are professional and courteous. Highly recommended if you want your vehicle to look new.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Theybalways do a great job!

Likely to Recommend

Repair Quality

Did a great job and finished when they stated it would be completed.

Customer Service

Always friendly and calls through out the process keeping us informed of the progress

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great customer service! Great experience all together. Will definitely recommend.

Customer Service

The best customer service I’ve experienced in a long time

Returned Clean

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Repair Quality

Great communication throughout the repair process.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great communication and service. Will use again.

Customer Service

Returned Clean

My Experience

Great communication! They were excellent

Likely to Recommend

Always send people in need to your store

Repair Quality

Greta folks always and easy to work with

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Car Crafters is an excellent choice for car repair. The are professionals who do great body repair work and keep you updated! I highly recommend them.

Customer Service

Car Crafters is an excellent choice for car repair. The are professionals who do great body repair work and keep you updated! I highly recommend them.

Returned Clean

Likely to Recommend

Repair Quality

THEY WENT ABOVE AND BEYOND WHAT THEY HAD TO DO.

Customer Service

They went above and beond what they had to do

Returned Clean

My Experience

Looked very good when picked up couldn’t even tell it had been in an accident

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Dalton was very helpful in a situation that need a quick action plan.

Likely to Recommend

Repair Quality

Colton did a great job of finding a "wheel" that was drastically less expensive than a dealer. Can't tell you how much I appreciated that. Also, knew immediately when it was in, made time to grab it and head to Nichols Tire for install. Thank you all ..

Customer Service

Colton did a great job of finding a "wheel" that was drastically less expensive than a dealer. Can't tell you how much I appreciated that. Also, knew immediately when it was in, made time to grab it and head to Nichols Tire for install. Thank you all ..

Returned Clean

Likely to Recommend

Repair Quality

Great work as always. Thanjs

Customer Service

Returned Clean

My Experience

Ram looks great!! Like new!! All staff family friendly!!! Thanks guys!!!

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Repair Quality

Nice job!! Very nice people!! Friendly!!! Even vacuumed my dirty carpets!! Thanks guys!!!!

Customer Service

Returned Clean

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Repair Quality

Customer Service

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My Experience

Good job! Really nice folks.

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Repair Quality

Customer Service

Returned Clean

My Experience

Great job

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Likely to Recommend

Bad business practices, lack of accountability and resolve. Save yourself the potential headache. Definitely will complete a few public reviews to help forewarn good people as to the current events if I don't hear from management by COB today. It's been over a week without any outreach or research from management.

Repair Quality

Carstar's towing division picked up my vehicle to deliver it to the 80 Scenic location for front-end body repair. At pick up photos were taken and can confirm that there was no damage to the rear of my vehicle. However, upon pick up, there is new damage to the rear passenger side door and frame. The auto shop has been non-responsive, seem to be attempting to avoid accountability and at this point unprofessional.

Customer Service

Any initial interactions with this establishment has been greatly overshadowed by their demonstration of heartlessness and how they are not showing up when it matters. Bad business practices

Returned Clean