CARSTAR City
14 North Locust St.,
Janesville,
WI
53548
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 113 years.
City Carstar is a family owned business that has been in business since 1976. Mike Buggs and his staff have been repairing vehicles for over 40 years. Here at City Carstar we have a team of certified professionals committed to doing quality repairs and service to all our customers.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The staff is widely described as friendly, courteous, and professional. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, with several customers noting their vehicles were completed ahead of schedule. Complimentary interior and exterior cleaning of vehicles was a pleasant and recurring surprise for many customers. A small number of customers noted areas for improvement, including occasional delays without proactive updates, and isolated instances where repairs required a follow-up visit to address minor issues.
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Service Quality
"The team at CarStar City are professional, friendly and very attentive to my concerns and what needed to be done. They went above and beyond ..."
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"Exelent workmanship and very nice and helpful people to work with. 2nd time using them both times kept ..."
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"My truck was fixed promptly, and correctly. I was amazed at the High quality repair. Service here was courteous, and professional."
"The service was efficient and easy. The body work repair is impeccable. Very satisfied!"
"I always come to you for repairs because you do the best work around. You take pride in your work and it shows. Your the best"
"My truck was ready 3 days ahead of schedule, 5 if you count the weekend."
"... of my Repair. The whole process went smoothly and the repair was done a day early. Highly recommend their services!!!"
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"Got my truck in 10 days early and completed 3 days early."
"Repairs were done quickly, and efficiently."
"It was imperative we get the car on a certain date and they delivered!"
"Their customer service was exemplary. They keep me up informed of any updates or problems that they found throughout ..."
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"Poor communication, constantly changing what was said, would never take my car back here"
"Yes, very good communication. Never had to wonder what was going on."
"They called, and left me informed about repair time, and cost."
"I would not go anywhere else. They did an outstanding job. The folks working at City Carstar also had to reach out to my insurance provider and the adjuster. ..."
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Pat
(Subaru owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Blake
(Buick owner)
reviewed 8/20/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Joe
(Cadillac owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tammy
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Timothy
(Chevrolet owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0 -
We will definitely go there for any other issues in the future
Repair Quality - 5.0/5.0 -
We are thrilled about our CarStar experience. They made everything super easy, timely and professional. Very pleased with the body work they did for us.
Customer Service - 5.0/5.0 -
Great people Couldn’t have been better. They explained everything and they got me in the day I called to look my car over.
Returned Clean
Tanya
(Toyota owner)
reviewed 8/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Tim
(Kia owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Steve
(Hyundai owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always an amazing experience... and has been our " go to " body repair shop...we will never go anywhere else when needed.
Customer Service - 5.0/5.0 -
Daily updates via phone and text messaging with the progress
Returned Clean
Steven
(Chevrolet owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0 -
Highly recommended
Repair Quality - 5.0/5.0 -
Couldn't tell it from new
Customer Service - 5.0/5.0
Returned Clean
Barbara
(Kia owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Dawn
(Kia owner)
reviewed 8/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Mark
(Lexus owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were quick, polite, and professional
Customer Service - 5.0/5.0
Linn
(Ford owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Bridget
(Dodge owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Alwyn
(Toyota owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was friendly and courteous. They kept me updated on the status of my Repair. The whole process went smoothly and the repair was done a day early. Highly recommend their services!!!
Customer Service - 5.0/5.0
Returned Clean
Bill
(Toyota owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and communication
Customer Service - 5.0/5.0
Returned Clean
Larry
(GMC owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mike Buggs is the best. Extremely accommodating.
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Phillip
(Hyundai owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Lori
(Lincoln owner)
reviewed 7/14/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I am still waiting for some work to be done on my car
Customer Service - 4.0/5.0
Carl
(GMC owner)
reviewed 7/8/26