CARSTAR Collision Center- Fitchburg
In operation 47 years, 20 years at this location.
Fitchburg’s premier auto body shop, serving Fitchburg, Lunenburg, Leominster, Ashby, Townsend, Worcester County, and Middlesex County with over 5,000 reviews and a 99% satisfaction! Locally owned since 1979, we specialize in Insurance claims, car accident repair, auto glass replacement, ADAS calibrations, tires, wheel alignments, Collision Repair, ADAS (Advanced Driver- Assistance Systems) and more. Enjoy 24/7 repair tracking and virtual AI estimates. Our eco-friendly repairs, 24/7 towing support, and rental car arrangements make us the top choice. We work with 80+ insurance providers and offer the best nationwide warranty in the industry across 750+ locations. Our I-CAR, ASE, and OE-certified technicians ensure factory-standard repairs. Community-focused, we support first responders. “Relax, We’ll Take It From Here."
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent repair, truck looks brand new. Thanks for outstanding service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love how my car looks now
Customer Service - 5.0/5.0 -
I love it and they help me when I need it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service is great 10 star rating like new car thank you
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
Service was great at carstar looks like new car very satisfied with the service at carstar
Customer Service - 5.0/5.0 -
Great service department treats customer with help if something goes wrong
Returned Clean
My Experience - 5.0/5.0 -
Looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work done on the car
Customer Service - 5.0/5.0 -
Great job on the car
My Experience - 5.0/5.0 -
Staff was very friendly and extremely knowledgeable. The whole experience was smooth from start to finish. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The work looks good so far but sometimes it takes months before the repairs start to fall apart. The time to finish the repair was terrible considering up until the day we were to pick up the car we were told a part was needed and would be delayed the delay was a week later and no status updates were sent to me I had to call to get an update, bad business. Also, my insurance Geico said I was getting a rental so we drove to carstar with the damage car and was told we didn't have the rental car on my insurance so we asked if someone could drive us home to pick up our other car and was told no and reschedule the appointment for the next day which was stupid. We could have driven home and returned in less than a hour but the repair had to wait another day, that's poor customer service.
Customer Service - 1.5/5.0 -
already explained
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks great. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very quick and quality work, friendly staff and it was very simple to understand the process. I was kept informed the whole time my car was in their car on how repairs were going. Very satisfied with finished product.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fast and courteous vehicle was exceptionally clean