CARSTAR Glenn's

4.8 (6,209reviews)
97%
2051 K Street,  Lincoln,  NE  68510
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In operation 63 years, 19 years at this location.

Glenn's CARSTAR has been repairing cars in Lincoln, Nebraska for over 60 years. This is a 3 generation family owned business, current owner Allan Hillhouse, with 3rd generation Taylor Hillhouse close by his side in the day to day operations. This CARSTAR location won Lincoln's Best Choice 2018 Runner Up and won the 2013 BBB Integrity Award. This shop offers high-quality repairs and customer satisfaction for your vehicle repair. We take pride in our clean, inviting environment and feature state-of-the-art unibody repair equipment, expert color matching.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (6,209)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as flawless, like new, and exceeding expectations. The proactive daily text message updates throughout the repair process are highlighted as a standout feature that customers deeply appreciate. Repairs are regularly completed ahead of schedule, which delights customers. The friendly, professional, and knowledgeable staff receive high marks for creating a welcoming atmosphere. Complimentary interior and exterior cleaning of vehicles is frequently mentioned as a pleasant and unexpected bonus. A few customers noted areas for improvement directly in their feedback, including occasional incomplete repairs requiring return visits, rare communication gaps toward the end of the repair process, and isolated concerns about final quality checks before vehicle return.
AI-Generated from reviews written in the last 12 months
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"Outstanding service and quality work. I took my car in for repairs, and the entire experience was smooth ..." Read more
"... and kept me updated throughout the entire process. The repair made my car look great, like it had never been damaged." Read more
"... very impressed with how welcoming the team was and how detailed and thorough their work was. We appreciated how they went out of their way to ..." Read more
"Went beyond in just repairing my car they washed and cleaned it from front to back. It looked brand new when I picked it up. They fixed ..." Read more
"... They finished sooner than originally estimated, and my truck looked brand new. Everyone was professional, kind, and kept me updated throughout the process. ..." Read more
"It was ready a WEEK before what they said was expected. I was very pleasantly surprised!"
"The vehicle was 6 days earlier then expected"
"Professional staff, streamlined process, repairs done faster than promised - very happy"
"... The team informed us regularly with updates, and the work was completed earlier than expected. Our repaired car was spotless when we picked it ..." Read more
"They delivered my car a full week before it was supposed to be done. Car looks great. Kept me updated ..." Read more
"I wish more companies communicated as well as Glenns. It was really refreshing to be kept so well in the ..." Read more
"... the vehicle, all of them are great to work with! I always get daily updates via text on the repairs that have taken place and when they estimate the ..." Read more
"Great customer service. Great communication on the stages of the vehicle repair. They did great job with the repair. Highly professional ..." Read more
"My car came back to me like new. The texting updates proactively communicated the status of the repair process. I felt in the loop throughout ..." Read more
"... great service. The communication was beyond amazing. I received a daily text with the status updates regarding the repairs of my car. I love the professionalism, ..." Read more

My Experience

Top notch service and great staff!!!

My Experience

Quick at getting things done keeping me up to date and on everything that was going on and great customer serivce

My Experience

Thank you so much for your the care you gave to my Car and I appreciate everything you did to get it fixed.

My Experience

I was kept informed at every stage of the process. Every employee treated me with a smile and they were very welcoming. The repairs were done in a very timely manner and the car looks great !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My repair was done on time and communication was good. Also the repair was done well.

Likely to Recommend

Repair Quality

They did a freat job and it was done when they saud it would be.

Customer Service

Comminication was constant and consistant.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

London was amazing she turned a super annoying situation into a situation hopefully I can look back and not feel as bad from! Loved my experience

Customer Service

Loved loved London, took care of me and made sure I understood what to do!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate that you were able to finish the repairs earlier than expected.

Likely to Recommend

Glad I took my car there.

Repair Quality

Car looks like new.

Customer Service

Very courteous and helpful staff.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was done exceptionally well! Good as new!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Because of your great job I am very much happy with it. I appreciate your team a lot too. Thank you very much. Best regards, Elia

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Whenever anyone ask me I always send them your way.

Repair Quality

You always do great work and keep me informed of the progress.

Customer Service

Always friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes I would recommend this auto body repair shop to anyone. Excellent clean area. Not filthy like a lot of shops I've been to.

Repair Quality

Very nice people to deal with. Excellent work done on my vehicle. Done within a timely manner also.

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was repaired sooner than expected and it looks great. All of the updates that were sent to me during the repair process were much appreciated. Thanks for doing such a great job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much!

Likely to Recommend

Will do

Repair Quality

Thank you

Customer Service

Thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team kept me updated throughout the process and I was extremely happy with the results. I did not expect my car to be that clean, which was a happy surprise. It was almost like I just bought it from a dealership. 10/10 would come back again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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