CARSTAR Jordan Road Collision
In operation 19 years.
At CARSTAR Jordan Road, we offer comprehensive auto body repair services, from repairing minor dents and dings to restoring your entire vehicle to pre-accident condition. Whether you've had an accident, been through a storm or just want to freshen up your vehicle’s appearance, we are here to help get you back on the road! We work most insurance companies and also non-insurance repair claims. We stand behind our work with a nationwide warranty at our facility, to give our customers piece of mind when choosing a repair facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The update link provided to me didn't work and the repair took 2 weeks longer than estimated.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
If I can't say anything nice I will not say nothing at all!!!
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0 -
Front desk ladies and most importantly their manager Zack needs better training on how to communicate professionally and with honesty.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We were assured that JCS could get work completed on our car prior to our daughter leaving for college with the vehicle. We gave the timeline, yet a week before her departure, we hadn't been contacted although our part that we paid for was in. I called and explained the situation and was again assured that once the piece was painted, it would take less than an hour to install. Finally we were contacted to have it installed. The earliest we could get in was the day before the car was being driven off to college. Again, we were told an hour. I dropped off the car at 8am and was to be called when it was completed. I quickly received a call that the piece had been scratched and they needed to fix. This ended up taking an additional 7 hours. We had other appts for the car that day - new tires - since the next day was departure for college. I am convinced the piece had not been painted prior to our arrival, so JCS was not ready for the hour long appt to install. This was a huge inconvenience for us. Despite numerous face to face explanations, phone calls, etc. with our time frame, it didn't see like anyone there kept track or cared. We were unable to keep our afternoon tire installation appt and will have to replace during a school break. Very unfortunate.
My Experience - 5.0/5.0 -
We are very satisfied with your service.
My Experience - 0.0/5.0 -
Paint is not blended, one PDR dent was missed, touch up paint on molding, run in the clear coat on the hood, over spray on the front and side window.
My Experience - 5.0/5.0 -
I really like the way I was kept informed during the whole process. Everyone was very professional and nice thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carstar has done an awesome job in repairing our 2015 Ford Fiesta. Really appreciate the updates Thank You! The car is like new again.
Customer Service - 5.0/5.0 -
I really enjoyed having carstar do the repairs to our 2015 Ford Fiesta. Appreciate the updates and professionalism of everyone. Thank You.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
Absolutely not.
Repair Quality - 0.5/5.0 -
SOOOOO many issues. Leah's emails never made sense, I don't know if she uses autocorrect and never checks them before she presses send, but I had to send a lot of emails back asking "what?" and she was never prompt with replying. Not to mention the multitude of other issues, see other questions.
Customer Service - 0.5/5.0 -
When I went to pick the car up, the front desk staff accused me of getting payment from the insurance company and CASHING the check. This was not the case. Amica was dealing directly with Carstar. It took one phone call to prove Carstar wrong. I was quite upset that I was accused of not only getting payment, but cashing the check and being asked to pay Carstar $10k.