CARSTAR Ken's Collision and Towing
In operation 55 years, 3 years at this location.
Welcome to CS Ken’s Collision, your premier destination for top-tier body work in a state-of-the-art facility. Spanning an impressive 11,000 square feet, our shop is equipped to handle a diverse range of vehicles, ensuring each receives the meticulous care it deserves. From personal cars to commercial fleets, school buses, coach buses, trucks, and RVs, our experienced team is dedicated to restoring and enhancing your vehicles with unmatched precision and expertise. Experience the best in the business at Ken’s Collision, where quality and customer satisfaction are our top priorities.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Prompt. Informative. Perfect results
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
The initial estimate and time frame was shared as an easy repair that would be ready in a couple days. They waited until a week later to tell me that the repair was much more extensive, but still said it would be available in a week. The car was not available for another two weeks. The car was at the shop for about a month. The communication was horrible, I had to consistently follow up with them to receive any updates. They were not forthcoming or transparent about the amount of work or timeframe it would take to complete the work. When I finally received my car back, my EZpass wasn’t where I left it, to which they said “you must have taken it with you”. Finally, I found it in the glove compartment. A visor clip was also missing and has not been recovered. While it doesn’t have any monetary value, it was something I’ve kept in every car I’ve owned for over 20 years. The interior of the car was filthy and there was debris and dust everywhere. The front desk was disorganized, when I called they never knew any of my information, and seemed annoyed/surprised to hear from a customer. Overall, the work done was acceptable, however the customer service, communication and experience was poor. I wouldn’t recommend this shop to anyone in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied very friendly understanding and attention to detail and needs from start to finish this is the way all businesses should be ran just small detail with enterprise car rental how easy the body shop and enterprise worked together in picking me up dropping me off the entire experience was top notch thank you to all including my insurance company
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
ALWAYS HAVE
Repair Quality - 5.0/5.0 -
FANTASTIC JOB ABOVE AND BEYOND
Customer Service - 5.0/5.0 -
FRIENDLY AND ATTENTIVE. MANNY, BOB, AND SAM WERE VERY PROFESSIONAL
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Professional, and repair is perfect.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
They were very quick and did a great job on my car. I would recommend them to people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I can't say enough good things about CARSTAR Ken's Collision! My auto insurance directed me to them following a recent accident for body repair, and the entire experience was top-notch from start to finish. When I first walked in, I was greeted by Manny—what a absolute gentleman. He immediately put my mind at ease, assuring me that my car would be well taken care of and that the turnaround would be fast. Shortly after, I met Sam, who served as my main point of contact. Sam was awesome: completely honest, reliable, and someone who truly follows through on his promises. Because my vehicle is a newer model, I was expecting a long, drawn-out wait for parts and repairs. However, their team managed to source all the necessary parts in an impressively short amount of time and seamlessly handled all the coordination directly with my insurance. When I picked up the car, it was returned in perfect, spotless condition. I couldn't be happier with the quality of the work and the customer service. I highly recommend CARSTAR Ken's Collision to anyone needing repair work done!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I am satisfied with the color matching on the bumper & hatch. The trunk is slightly misaligned. Slight paint mismatch on the trim piece where the rear windshield wiper comes out. Slight pitting in the paint where that trim piece meets the hatch. repaired some things that weren't damaged in the accident: -trunk support -trunk seal -tail light -trim piece near the trunk latch.
Customer Service - 4.5/5.0 -
Manny is great. super amicable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, good communication.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service! Very professional, friendly, and helpful. Thank you!
Customer Service - 5.0/5.0 -
Excellent service! Very professional, friendly, and helpful. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Need to come back for minor repair. All other work 100 percent good
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ken’s Collision always does a great job. There was some confusion at the shop regarding the waived deductible but we were able to work it out. One complaint I have is that Ken’s replaces license plate covers with their own to advertise the business. I don’t like that being done without permission.