CARSTAR Mills Body Shop(Dba)-Norris Industries LLC

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Mills was very helpful with every step along the way! Made sure the whole process was stress free, easy, and my car came out looking great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a wonderful job

Customer Service - 5.0/5.0 -

Great job

Returned Clean

My Experience - 5.0/5.0 -

Super friendly staff and they did a great job repairing my truck. The paint looked better than when I purchased it 3 years prior. I'm very pleased and would recommend them. I'll be going back for my future car needs.

Likely to Recommend - 0.5/5.0 -

Even though I'm friends with a part owner, which is why I went in the first place, I cannot, will not recommend this shop. I have recommended this shop many times and have previously had work from this shop performed. Not ever again. Very sad.

Repair Quality - 0.5/5.0 -

I took my car to CarStar to have a front lower bumper fixed. A date was set two weeks in advance, and I was told advance payment was crucial. For different reasons, the insurance check was sent to me, made payable to me. One week prior, I stopped by and paid the estimated price. A few days before the appointment, I was contacted to see if I was going to drop off the insurance check. I reminded the front office, I’ve already paid. As I drove to the shop, here’s some background you need to know: I noticed how much gas was in the tank, my car has a cool feature saying how many miles left on this tank of gas. I had about 150 miles, a bit more than ¼ tank. Good, no problem. It was a cold day, so the heater was on. I never had Sirius XM, therefore I deleted the option on my radio screen. I had three phones loaded on my screen. The contract reads about 12.5 hours to complete the project, also I would receive frequent text updates. As I dropped off my keys at 8:45 a.m., again, I was asked for payment. I reminded them I had already paid by debit card the week before. About 4 that afternoon, when my phone rang, I thought my car was ready, but I was asked again if I was going to bring payment to the shop. I snapped a pic of the receipt of my payment and emailed it to them. I asked about my car during this call and was told it’s nowhere near ready. I was very surprised and asked for an estimate, and was told I’d be called the next day, an idea. Never happened. They had my car for 31 business hours!! A far cry from the estimated 12.5! On the morning of the 4th day, I called asking for an update. I needed to get a rental car if they weren’t going to finish by the end of the day. Two hours later, I was called and told it would be ready that day, and I’d be called when it was ready to be picked up. Again! I was asked about payment. I said, not quite so kindly, that I paid a week in advance and had even sent a picture of the receipt, and when I pick up my car, I’ll bring a copy of payment with me. At 4:00, I was called and told it would be ready at 4:30. When I picked up my car, the air conditioner was on full blast, as cold as possible, XM radio was playing, and another phone had been added to my list of phones! PLUS! My car had been driven for nearly 100 miles! The color of the lower front bumper does not match the color of my car. My car is crimson red, and the lower bumper is a Christmas red. Sadness, total sadness. It’s easy to match colors, it is even possible to order a pre-painted lower bumper directly from the Buick factory, and all you have to do is remove the old one and mount the new one. Zero paint drying time. One day of work. I wish I had gone to Ferguson’s, or Prime Collision Works, or Caliber, or anywhere else recommended by my insurance. I wish I had listened to my friends and the insurance office, who suggested I choose a different shop.

Customer Service - 0.5/5.0 -

The front office was rude and inefficient. I was asked a total of FOUR times for payment, when I paid a week in advance.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tremendous individualized customer service. Nice folks. Great work. Highly recommend.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We live Mills Auto Body shop and have used the a few times now. Everyone at the shop is super helpful and friendly. We appreciate their hard work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already have recommended them.

Repair Quality - 5.0/5.0 -

Did a great job, can't even tell where the damage was and repair work was quick.

Customer Service - 5.0/5.0 -

Got me an estimate and scheduled really quickly.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

I am still waiting for the balance from the Estimate on the two sites worked on my car and the actual cost of these two sites combined. I paid the actual Estimate in full. If I calculate correctly, you owe me a balance. Please reply.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Best bodyshop around

Repair Quality - 5.0/5.0 -

They were very friendly and attentive…painted parts look great….they even polished the rest of the truck….go their !

Customer Service - 5.0/5.0 -

They were very friendly and attentive…painted parts look great….they even polished the rest of the truck….go their !

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very thankful for the commitment to the estimate cost and the incredible service and fast repair. Thank you very much. I always recommend Mills and I definitely will continue to.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair is invisible

Customer Service - 5.0/5.0 -

final price was just what the estimate was

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

I would do this with a warning.

Repair Quality - 5.0/5.0 -

The repair work was good.

Customer Service - 2.5/5.0 -

I don't understand why some of the known repair parts needed can't be ordered in advance of bringing in the vehicle for repair. I would be willing to pay to have at the known required parts already available before I bring in the vehicle. In my own case, renting a car while my own car sat day after day in the shop waiting for parts was very expensive.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

I regret to say that I've had to use Mills several times in the past, and their work has always been first-rate.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work. Wonderful service. When my insurance wasn’t taking care of me, Garold helped me get everything straightened out. I was so worried my car was totaled and when I picked it up, it looked like a brand new car. He even cleaned my headlights for me, at no additional cost, because they genuinely care about their customers. I never take my car anywhere else because you just can’t beat the quality of Mills Collision. Highly recommend.

Customer Service - 5.0/5.0

Returned Clean