CARSTAR Northeast Collision Depew
In operation 41 years, 27 years at this location.
CARSTAR Northeast Collision is a family owned business since 1985. Our collision center is known for its expertise, honesty and outstanding service. Here at Carstar, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Buffalo metro area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Not delivered on projected due date
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The communication and professionalism was outstanding, and they stayed within their timeframe that they estimated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I dropped off my car before vacation and they had it ready for pickup the day I got back… they gave me a curtesy pick up back to Carstar… the job was flawless…Ashley was wonderful to work with… I would highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service and repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took a month work look terrible and the next day the the belt broke that i beleaved was damaged when they working on the front end offered no help or even to look at.. my family has been going there for years i would tell any body or anyond never to go there my car was hit while parkked o have full coverage ando still had to pay 4800 terrible worst shop ive ever been to
Likely to Recommend - 0.5/5.0 -
Was a 0 id pock that
Repair Quality - 0.5/5.0 -
They charged 4 grand outta pocket for a few small things on the front end after telling me a lower price.it took a month.then the next morning the belt snaped in the front end they worked on.offered no help so even if they didnt hit or bump it if you have the front end apart they dldnt notice it was bad while they took it apart or put it back together........terrible worst experince
Customer Service - 0.5/5.0 -
They charged 4 grand outta pocket for a few small things on the front end after telling me a lower price.it took a month.then the next morning the belt snaped in the front end they worked on.offered no help so even if they didnt hit or bump it if you have the front end apart they dldnt notice it was bad while they took it apart or put it back together........terrible worst experince ive ever had with getting a car fixed the worst shop in buffalo
My Experience - 5.0/5.0 -
The work done is “WOW”. Immaculate, gotta be proud of your crew. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Couldn’t be happier or more satisfied with the communication from start to finish. The repairs work simply was immaculate.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I recommended they did a great job. And Mr. Justin is excellent. Always sent to me update. communication super good
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
Up until now they have done a good job on our vehicles, or this would have been lower.
Repair Quality - 2.5/5.0 -
There is still a dent in my hood, and the chip guard still needs to put on.
Customer Service - 3.5/5.0 -
They were nice enough, but some advance communication regarding the chip card would have been nice.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people were great to work with, and they did a great job of keeping me up-to-date of what was going on with the repair. The outcomes great the truck looks like new.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My wife and I think the repairs look better than new. Less than 4 days work, and there was more underlying issues than appeared
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alexis kept in touch throughout the process, although it was very quick. 3 1/2 days. Great service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the beginning phone call to be notified of the progress throughout the whole process was fantastic
Customer Service - 5.0/5.0 -
Professional and informative
Returned Clean
My Experience - 5.0/5.0 -
The repairs were awesome. The car was cleaned inside and out. I thank you.