CARSTAR of Penfield
In operation 57 years, 44 years at this location.
Carstar Agor Collision of Penfield is a family owned and operated business. We take great pride in our service to the community. Our team strives to provide our customers with world class service and top notch repairs in a timely manner!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I will know more as time goes on and I drive the car each day.
Customer Service - 4.0/5.0 -
I thought I was told I would be called when the part came in, but wasn't called until the day before the time for me to drop the car off and pick up the rental.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mike was great! So far, so good!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
prompt and knowledgeable!
Customer Service - 5.0/5.0 -
Great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
See above reasons
Repair Quality - 4.5/5.0 -
They did a great job. Instead of getting it on Friday (proposed finish date) I did not get till Tuesday afternoon. Broken pipe then their glass. Person did not show. But they did an excellent job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I thought they did a great job, given the location of the damage and the material affected (aluminum hood).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a good job, quickly and professionally.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job. Thanks for the comp wash and interior clean.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was repaired to excellent standards.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repair took a bit longer than I would have liked.
Customer Service - 5.0/5.0 -
Kept me well informed of progress
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. I was recommended to them by a family member and after seeing the results would recommend to others as well.
Customer Service - 5.0/5.0 -
Knowledgeable and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for a great service on my car but especially working with Mike!! A man true to his word! Thanks again!!!! Olga M. Welling
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service you provided for me was excellent and on time. You kept me informed on the progress and that helped me plan on when I would be returning the loaner. Thank you Mike and staff for a job well done. Olga M Welling
Customer Service - 5.0/5.0 -
Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Outstanding service and work. The only glitch was that it took a few extra days to complete the work.
My Experience - 5.0/5.0 -
Mike was very kind and patient. So far the repair looks really good.