CARSTAR of Port Arthur

5.0 (745reviews)
100%
3648 Main Ave.,  Groves,  TX  77619
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Shop AssistantSparkles

In operation 57 years.

Our parent company has been operating continuously since 1949. In 2016 our Ford Dealership Body Shop partnered with the CARSTAR Auto BODY in order to offer superior auto body repair service to more customers in our area. Our fine people are the heart of this company. Many dedicated individuals carry the team concept forward each day.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (745)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, courteous, helpful, and going above and beyond expectations. The quality of repairs receives outstanding feedback, with vehicles looking brand new and work exceeding expectations. Communication stands out as a major strength, with customers appreciating daily updates, consistent messaging systems, and being kept informed throughout the entire repair process. Timeliness is frequently commended, with many repairs completed ahead of schedule and quick turnaround times. The rental car coordination and overall process management receive high marks. Some customers noted minor issues with parts delays and occasional communication gaps, but these were handled professionally with continued updates.
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"It was repaired so well youd never know anything happened."
"Exceeded my expectations. From customer service to the quality of work. Great job guys"
"Absolutely. The team at Carstar went above and beyond. My car looks brand new from the outside to the inside. Communication was consistent, and checking my status ..." Read more
"... questions and supportive throughout a difficult time. They repaired my vehicle, and made it look brand new. Highly recommend!" Read more
"My car is still not repaired."
"Friendly staff, very fast turnaround, beautiful job!"
"... process was made easy for me including the rental. Car was ready before expected and looked beautiful. Great customer service!" Read more
"Three days early"
"Everything went well and was done quickly."
"My vehicle was ready before I expected it to be."
"Got daily text in the progress of my car,"
"Customer Service Was Immaculate I Was Notified Of Every Step or Process My Car Went Throught"
"I was super impressed with the customer service. I was updated daily on the repair process and ended up getting my car back earlier than anticipated!!"
"Great customer service, kept us informed every step of the way."
"The informed part was a little here a little there."

Likely to Recommend

Would recommend to family/friends in the area.

Repair Quality

Carstar worked on my fleet vehicle and did a great job!

Customer Service

Customer service was kind, knowledgeable and helpful.

Returned Clean

My Experience

I was very pleased with y’all‘s work and if anybody is in a wreck, I will highly recommend your company. Thank you very much. Y’all did an awesome job.

My Experience

Outstanding customer service and professional repairs. Finding a car repair shop you can trust is tough, but these guys are the real deal. They did an excellent job fixing my vehicle and kept me updated throughout the process. Highly recommend their professional team!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Repair was done quickly and right

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Repair Quality

Customer Service

Returned Clean

My Experience

Very quick and good service highly recommended

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Highly satisfied

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I would highly recommend them.

Repair Quality

We had a great experience with Car Star. They have done excellent work on two of our cars. We would definitely choose them again when we need body repair to our vehicles.

Customer Service

Everyone was very nice and helpful.

Returned Clean

My Experience

Very fast, easy take in , looks great! Thank you

Likely to Recommend

Repair Quality

Customer Service

Easy take in and great service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Likely to Recommend

Will always choose, use, and share CarStar

Repair Quality

Kept us updated step by step

Customer Service

Always professional and a pleasure doing business with.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Lindsay & the team understand customer service.

Returned Clean

Likely to Recommend

Great place to get your repairs done

Repair Quality

Excellent service to the last detail

Customer Service

Staff super friendly

Returned Clean

My Experience

My Experience

Very excellent job and well done Ya did it on a short time

My Experience

Lindsey was absolutely great and helpful throughout the whole process!! I couldn’t have had a better experience anywhere else. My truck looks good as new and I thank the whole staff for their amazing work!!

My Experience

Yes, we are completely satisfied with our recent repair experience at CarStar of Port Arthur. The repairs were completed professionally and in a timely manner, and the vehicle was returned in excellent condition. Our company was very pleased with the quality of work and attention to detail provided by your team. The staff was professional, courteous, and kept me informed throughout the repair process. Please pass along my thanks for a job well done.