CARSTAR Premier Collision Yelm

4.9 (191reviews)
97%
103 1st Street N,  Yelm,  WA  98597
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Shop AssistantSparkles

In operation 38 years, 30 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Premier Collision Yelm can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Premier Collision Yelm claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (191)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, frequent and transparent communication, and timely repairs often completed ahead of schedule. Many highlighted flawless repair work, perfect paint matches, and the added bonus of vehicles being cleaned inside and out. Customers appreciated being kept informed at every stage through text updates and personal interactions. A few customers noted minor issues such as imperfect paint, unexpected price increases, or repair concerns, but these were largely isolated and in some cases promptly addressed by the team. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
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"Too bad there isnt an exceeds expectation button!"
"... time and had the repairs completed in just 10 days. Paint job was a perfect match, and now my family can put this accident behind us." Read more
"The staff was wonderful. The repairs were done quickly and flawlessly. Made the whole experience easy."
"One small defect in the repair but the staffs ownership of the issue and their eagerness to address it make this a 10."
"... provided excellent customer service and timely updates. The repairs were excellent and done in a timely fashion. The paint match was terrific. We are very pleased and impressed." Read more
"On time and early than estimated!"
"You all made it so easy to get my car repaired and even had it finished before the estimated time. I will always recommend you to anyone who needs any ..." Read more
"Amazing work and fast being in the military and getting my back as fast as they did was amazing"
"... was fantastic. Very communicative and professional. Even completed repairs ahead of schedule. Excellent work!" Read more
"2 days early and always letting me know updates"
"I was so impressed at the level of communication and customer care that I experienced having my car repaired by Carstar. ..." Read more
"Carstar kept me updated several times per week on the status on my vehicle until completion."
"The entire team was amazing. They kept in frequent communication letting me know what stage of repair my vehicle is in. They were very professional as well as kind and caring. ..." Read more
"... only thing I would draw mention to would be that getting text messages on updates might to some feel great, but the other side is that to some it feels disconnected and a little uncomfortableimpersonal especially I ..." Read more
"... on the progress easy and visually understandable. They let me know every day, but also didn't spam me with unnecessary updates and communications." Read more

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Repair Quality

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Repair Quality

Customer Service

they went above and beyond- not only did i get a clean exterior back, they also detailed the inside- it looked amazing! kelsey was also very friendly and hilarious

My Experience

Carstar made the experience very easy. Everyone was very professional and I appreciated the messaging that I received during the entire process. My car looks and smells amazing. Thank you for the fantastic service!

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Customer Service

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Repair Quality

Customer Service

Very friendly, and very good at getting and giving information

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Took it in on Tuesday and they had it done as scheduled on Friday. Looked great and done on time.

Likely to Recommend

They do great work.

Repair Quality

Great job and done on tile. Love the updates throughout the process.

Customer Service

Great communication.

Returned Clean

My Experience

I appreciated the ease of the entire process with the rental car and the truck repair. Also, the updates were helpful. The end result with my truck- it looks great! Thank you!

Likely to Recommend

Already recommended this shop to a family member.

Repair Quality

Absolutely fantastic company. My vehicle looks almost new! Very stress free with continual updates.

Customer Service

Super nice receptionist- very thoughtful and friendly. She was great!

Returned Clean

My Experience

They kept me posted on how things were going.

Likely to Recommend

Repair Quality

very satisfied.

Customer Service

Likely to Recommend

Definitely would recommend to everyone

Repair Quality

The staff was wonderful. The repairs were done quickly and flawlessly. Made the whole experience easy.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They fixed my car incredibly fast! And it's good as new! Hopefully I won't have to, but will definitely use again.

Customer Service

Returned Clean

My Experience

Amazing work and fast being in the military and getting my back as fast as they did was amazing

My Experience

Nice ppl

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Repair Quality

Customer Service

Returned Clean

My Experience

The staff has been prompt in assessing the visible damage and then assessing the damage you couldn’t see. They kept me posted of their progress for the repair. The car was beautifully detailed (even better than the professional detailed I had paid)! They also ensured I knew how to care for my car over the next 30-90 days. Love 💕 this place!

Likely to Recommend

They are the best! From initial assessment to completion, they were attentive to me and especially my car, to ensure the integrity of my car was just as good, if not better than before the wreck.

Repair Quality

Too bad there isn’t an exceeds expectation button!

Customer Service

Again exceeded my expectations!

Returned Clean

My Experience

Staff was very friendly

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Customer Service

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Returned Clean

My Experience

the staff wad very helpful and they were fast about getting me in and the job done a big thank you to all of NVthem

Likely to Recommend

they did good work and was fast

Repair Quality

where they painted the hood looks great.

Customer Service

staff was friendly and helpful

Returned Clean

Likely to Recommend

Repair Quality

Easy to work with and able to accommodate my requests.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Kelsey made me feel like I was in good hands and that my vehicle would be fixed factory new. She updated me through the process and let me know the expected pick up date. The repairs were excellent and so was the customer service. If I need a car repair shop in the future, I’ll be using Carstar!!

Customer Service