CARSTAR Q-Collision

4.8 (365reviews)
98%
14812 N 12th Street,  Lutz,  FL  33549
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Shop AssistantSparkles

In operation 5 years.

At CARSTAR Q-Collision, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Lutz, FL provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty. To speak with the shop directly: 813- 404-3719 To schedule your appt: 866-228-1262

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Korean
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
Hyundai
I-Car
Kia
Subaru

Reviews (365)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many describing repairs as making their vehicles look brand new or better than factory condition. Communication stands out as a major strength, with customers appreciating regular updates, prompt responses to calls and texts, and thorough explanations throughout the repair process. The staff is frequently commended for being professional, friendly, and going above and beyond customer expectations. Timeliness is another key positive, with many repairs completed ahead of schedule or exactly when promised. Customers value the shops honesty, fair pricing, and attention to detail. The facility maintains high cleanliness standards, often washing and detailing vehicles before return. While occasional minor issues arise, the shop demonstrates excellent follow-up service by promptly addressing any concerns.
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"... than fair for the quality of work they provided. Everything came out looking flawless, like it just rolled off the showroom floor. Its not always easy ..." Read more
"5+outstanding service, courtesy, professionalism"
"They repaired and put my truck back together, better than the factory !!!"
"This was the best experience Ive ever had with a body shop. Such great work and attention to detail."
"They did an amazing job! You cant tell that my car was in an accident. Keep up the great work guys!!!"
"Car was ready way before the estimated time!!"
"Great communication and work provided in a timely manner at a great price. Not much else to ask for!"
"... sensitive repair to 2 different parts of the BMW X3. Dropped it off Monday morning and picked it up Tuesday afternoon good as new. Thanks to your entire ..." Read more
"They said Wednesday or Thursday and it was ready Wednesday before 5."
"Ready when promised."
"Information was spot on I was informed during the entire process above and beyond"
"Great customer service. Answered phone every time I called. Even responded to texts thank you so much for everything"
"Outstanding communication"
"Such great communication on keeping me updated"
"Consistent and professional communications! Provided options as parts were difficult to locate."

My Experience

Car returned clean and detailed appreciated that

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Hola no hay palabras para describir mi gran satisfacción y respeto para el equipo en general de CARSTAR Q-COLLISION,el trato recibido y el trabajo tan profesional q realizaron en mi auto es un 100 de 10,gracias

My Experience

This is my second experience with CARSTAR and both times was handled with courtesy and efficiency. Will definitely be recommending them to friends.

Likely to Recommend

Repair Quality

It was a pleasure doing business with Carstar again. Always efficient and great quality of their auto body work. Car looks great! Will recommend!

Customer Service

I did not have to pick up or return my rental car. Carstar handled this for me which was very helpful.

Returned Clean

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Repair Quality

My car looks great and the customer service was top tier.

Customer Service

Returned Clean

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Repair Quality

Repair good, communication good, staff good

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Repair Quality

Always professional, they do a great job and are always keeping you informed about your vehicle repair

Customer Service

Returned Clean

My Experience

Excellent work. Very happy

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Repair Quality

Excellent work

Customer Service

Returned Clean

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100%

Repair Quality

I had an excellent experience with CARSTAR Collision, and I highly recommend them to anyone needing collision repairs\. If you go there, ask for **Ben**\. He provided outstanding customer service from start to finish, kept me informed throughout the process, and made everything quick and stress\-free\. My truck had been rear\-ended, leaving the frame bent, the rear bumper destroyed, the tailgate dented and scuffed, and the backup camera, parking sensors, and backup assist needing repairs\. When I got my truck back, it honestly looked brand new\. The repairs were done professionally, everything works perfectly, and the quality exceeded my expectations—all at a very fair price. What really impressed me was that Ben and his team went above and beyond. They even cleaned the entire interior of my truck without me asking. It came back cleaner than the day I bought it.

Customer Service

Ben was great

Returned Clean

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Repair Quality

After a terrible experience at another body shop, CARSTAR-Q completely restored my confidence. Their workmanship was outstanding, and they took the time to explain every repair and show me exactly what was done. Everyone was professional, honest, and genuinely cared about doing the job right. I can honestly say I've found my body shop for life. I wouldn't trust my vehicle with anyone else. Thank you for turning such a stressful situation into such a positive experience. 10/10—highly recommend!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Good communication and efficient service

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Returned Clean

My Experience

Great work delivered in a very timely manner. I had a time sensitive repair to 2 different parts of the BMW X3. Dropped it off Monday morning and picked it up Tuesday afternoon good as new. Thanks to your entire Staff for a job well done!

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Repair Quality

Customer Service

Awesome turnaround time!

Returned Clean

My Experience

Ben and his crew do a great job. Very happy with their work. And they're not slow!

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Repair Quality

Excellent fast courteous great work

Customer Service

Returned Clean

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Repair Quality

Excellent Care Service. Prompt Delivery Service. My Car was ready in 3 days. The repair Job was Excellent. My Car looked Shinny Brand New. They do wash and wax your car after repairs. Impeccable customer service. My Insurance took care of the Rental Service, but I was able to leave the Rental with CarStar and the Rental Company came and picked their car up. I do recommend their Business to you. Ben, Anthony and the young lady receptionist Very Friendly and Very Professional 👍

Customer Service

Excellent Care Service. Prompt Delivery Service. My Car was ready in 3 days. The repair Job was Excellent. My Car looked Shinny Brand New. They do wash and wax your car after repairs. Impeccable customer service. My Insurance took care of the Rental Service, but I was able to leave the Rental with CarStar and the Rental Company came and picked their car up. I do recommend their Business to you. Ben, Anthony and the young lady receptionist Very Friendly and Very Professional 👍

Returned Clean

My Experience

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Customer Service

Returned Clean

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Returned Clean

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Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean