CARSTAR Q-Collision

4.8 (365reviews)
98%
14812 N 12th Street,  Lutz,  FL  33549
Bot
Shop AssistantSparkles

In operation 5 years.

At CARSTAR Q-Collision, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Lutz, FL provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty. To speak with the shop directly: 813- 404-3719 To schedule your appt: 866-228-1262

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Korean
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
Hyundai
I-Car
Kia
Subaru

Reviews (365)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication throughout the repair process is frequently highlighted as a strong point, with customers appreciating regular updates via texts and calls. Timeliness is another recurring positive, with several customers noting their vehicles were ready ahead of schedule. A few customers noted minor concerns such as parts delays, cleanliness touch-ups, and alignment issues, which they raised directly based on their experiences.
Select to learn more
"... showroom floor. Its not always easy finding a shop that combines speed, quality, and reasonable pricing, but CARSTAR nailed all three. Highly recommend them to anyone looking for reliable, ..." Read more
"... shop, CARSTAR-Q completely restored my confidence. Their workmanship was outstanding, and they took the time to explain every repair and show me exactly what was done. Everyone ..." Read more
"Great communication and work provided in a timely manner at a great price. Not much else to ask for!"
"... perfect. The employees are friendly and professional. The job was done on time and excellent quality couldnt be happier." Read more
"Friendly, seem to be nice people. Not quality work. Bumper cover not aligned properly and sticking out on corners. You can push the corners in where they belong but ..." Read more
"Great work delivered in a very timely manner. I had a time sensitive repair to 2 different parts ..." Read more
"My vehicle was ready way before the promise date."
"It was pushed back a few extra days from original estimate, but i was notified in advance and kept informed at all times. Truck ..." Read more
"Ready when promised. Got a price beforehand. Absolutely! Fast, economical, ..." Read more
"Parts were on back order"
"I received many texts from Carstar informing me of the progress between the insurance adjuster and the work progress ..." Read more
"Communication was good. Exactly when they said. Communication was great while we worked through the repair. They did a good job. It was very clean."
"I received updates the whole time. The shop communicated through the whole process. I would recommend these guys to everyone. This company ..." Read more
"They answered all my questions and explained everything to me so that I could understand what was going on."
"Such great communication on keeping me updated. Best experience that Ive ever had with automotive ..." Read more

My Experience

Car returned clean and detailed appreciated that

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Hola no hay palabras para describir mi gran satisfacción y respeto para el equipo en general de CARSTAR Q-COLLISION,el trato recibido y el trabajo tan profesional q realizaron en mi auto es un 100 de 10,gracias

My Experience

This is my second experience with CARSTAR and both times was handled with courtesy and efficiency. Will definitely be recommending them to friends.

Likely to Recommend

Repair Quality

It was a pleasure doing business with Carstar again. Always efficient and great quality of their auto body work. Car looks great! Will recommend!

Customer Service

I did not have to pick up or return my rental car. Carstar handled this for me which was very helpful.

Returned Clean

Likely to Recommend

Repair Quality

My car looks great and the customer service was top tier.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Repair good, communication good, staff good

Customer Service

Likely to Recommend

Repair Quality

Always professional, they do a great job and are always keeping you informed about your vehicle repair

Customer Service

Returned Clean

My Experience

Excellent work. Very happy

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Returned Clean

Likely to Recommend

100%

Repair Quality

I had an excellent experience with CARSTAR Collision, and I highly recommend them to anyone needing collision repairs\. If you go there, ask for **Ben**\. He provided outstanding customer service from start to finish, kept me informed throughout the process, and made everything quick and stress\-free\. My truck had been rear\-ended, leaving the frame bent, the rear bumper destroyed, the tailgate dented and scuffed, and the backup camera, parking sensors, and backup assist needing repairs\. When I got my truck back, it honestly looked brand new\. The repairs were done professionally, everything works perfectly, and the quality exceeded my expectations—all at a very fair price. What really impressed me was that Ben and his team went above and beyond. They even cleaned the entire interior of my truck without me asking. It came back cleaner than the day I bought it.

Customer Service

Ben was great

Returned Clean

Likely to Recommend

Repair Quality

After a terrible experience at another body shop, CARSTAR-Q completely restored my confidence. Their workmanship was outstanding, and they took the time to explain every repair and show me exactly what was done. Everyone was professional, honest, and genuinely cared about doing the job right. I can honestly say I've found my body shop for life. I wouldn't trust my vehicle with anyone else. Thank you for turning such a stressful situation into such a positive experience. 10/10—highly recommend!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Good communication and efficient service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great work delivered in a very timely manner. I had a time sensitive repair to 2 different parts of the BMW X3. Dropped it off Monday morning and picked it up Tuesday afternoon good as new. Thanks to your entire Staff for a job well done!

Likely to Recommend

Repair Quality

Customer Service

Awesome turnaround time!

Returned Clean

My Experience

Ben and his crew do a great job. Very happy with their work. And they're not slow!

Likely to Recommend

Repair Quality

Excellent fast courteous great work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent Care Service. Prompt Delivery Service. My Car was ready in 3 days. The repair Job was Excellent. My Car looked Shinny Brand New. They do wash and wax your car after repairs. Impeccable customer service. My Insurance took care of the Rental Service, but I was able to leave the Rental with CarStar and the Rental Company came and picked their car up. I do recommend their Business to you. Ben, Anthony and the young lady receptionist Very Friendly and Very Professional 👍

Customer Service

Excellent Care Service. Prompt Delivery Service. My Car was ready in 3 days. The repair Job was Excellent. My Car looked Shinny Brand New. They do wash and wax your car after repairs. Impeccable customer service. My Insurance took care of the Rental Service, but I was able to leave the Rental with CarStar and the Rental Company came and picked their car up. I do recommend their Business to you. Ben, Anthony and the young lady receptionist Very Friendly and Very Professional 👍

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean