CARSTAR Q-Collision

4.8 (384reviews)
98%
14812 N 12th Street,  Lutz,  FL  33549
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Shop AssistantSparkles

In operation 5 years.

At CARSTAR Q-Collision, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Lutz, FL provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty. To speak with the shop directly: 813- 404-3719 To schedule your appt: 866-228-1262

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Korean
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
Hyundai
I-Car
Kia
Subaru

Reviews (384)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional repairs, and outstanding attention to detail. Many highlight that vehicles are returned looking brand new, with several noting complimentary interior and exterior cleaning as a pleasant surprise. Communication is frequently commended, with customers appreciating steady updates via texts and calls throughout the repair process. Timeliness is a strong point, with numerous customers noting repairs completed ahead of schedule or exactly as promised. A few customers mentioned minor issues such as misaligned bumper covers, small indentations, loose panels, or cleanliness concerns, reflecting areas customers feel could be refined. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
Select to learn more
"... Its not always easy finding a shop that combines speed, quality, and reasonable pricing, but CARSTAR nailed all three. Highly recommend them to anyone looking ..." Read more
"... shop, CARSTAR-Q completely restored my confidence. Their workmanship was outstanding, and they took the time to explain every repair and show me exactly ..." Read more
"We are beyond pleased with the service and quality of work they did on our SUV. We were under a tight deadline ..." Read more
"... appreciated that so much! But while it looked pretty good, I still wanted perfection. And that is what they gave me. My car looks beautiful. They are a class act at ..." Read more
"Not quality work. Bumper cover not aligned properly and sticking out on corners. You can push the corners in where they belong but ..." Read more
"... fixing my Lexus! We are beyond pleased, and we are extremely happy with the timeline and having it done in 2 days. We will definitely be using your company in the ..." Read more
"... sensitive repair to 2 different parts of the BMW X3. Dropped it off Monday morning and picked it up Tuesday afternoon good as new. Thanks to your entire Staff ..." Read more
"My vehicle was ready way before the promise date."
"Such great communication on keeping me updated"
"They knew I had a deadline and worked with me to make it happen."
"I received many texts from Carstar informing me of the progress between the insurance adjuster and the work progress on my ..." Read more
"The shop communicated through the whole process."
"They answered all my questions and explained everything to me so that I could understand what was going on."
"It was pushed back a few extra days from original estimate, but i was notified in advance and kept informed at all ..." Read more
"Great customer service. Answered phone every time I called. Even responded to texts thank you so much for everything"

My Experience

Thank you so much for a stress free experience. The communication and timely schedule made this repair convenient. I was so pleased to have my car back cleaner and in better repair than when I dropped it off. So much more than I was expecting. Thanks again.

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Repair Quality

Great shop, excellent work!

Customer Service

Great shop, excellent workmanship

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Repair Quality

Customer Service

My Experience

Professional job done in an incredibly fast fashion.

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Repair Quality

The people at Carstar were very pleasant and helpful. I took my Range Rover for a scratch repair, and the owner tried to buff it out so I wouldn’t have to pay for a repair. I appreciated that so much! But while it looked pretty good, I still wanted perfection. And that is what they gave me. My car looks beautiful. They are a class act at Carstar. I would highly recommend them!

Customer Service

Very professional. I received a text to inform me about my vehicle. And everyone was very kind.

Returned Clean

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Repair Quality

From beginning to end, the process was smooth.

Customer Service

Returned Clean

My Experience

Ben and team, Thank you. The repair met my expectations.

My Experience

You did a fantastic job fixing my Lexus! We are beyond pleased, and we are extremely happy with the timeline and having it done in 2 days. We will definitely be using your company in the future.

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Repair Quality

We are beyond pleased with the service and quality of work they did on our SUV. We were under a tight deadline because we needed the vehicle to go out of town with, and they exceeded our expectations with having it done just as they said they would. We would absolutely not hesitate to use them again and highly recommend them to anyone needing body repair to their auto

Customer Service

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

Best place ever, my car was brand new after they repairer it

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Returned Clean

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Returned Clean

My Experience

Fast service and even gave me advice on how to recoup what was rightfully owed to me as the non-fault claimant in my car accident. Seems like a genuinely nice guy.

My Experience

Thank you so much for such a great job on my car. Very fast, professional and friendly workers. It was quite a drive there but totally worth it and will definitely recommend to anyone who needs any car repairs.

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Repair Quality

Customer Service

Very professional and friendly

Returned Clean

My Experience

Outstanding Experience at Carstar Q-Collision – Highly Recommend! Having recently relocated to Florida with no local references, I trusted my insurance company’s recommendation and chose Carstar Q-Collision for my vehicle repair. From the moment I dropped the car off through every update and notification during the repair process, and right up to delivery upon completion, Madi was absolutely fantastic—and the entire team matched that level of excellence! What truly stood out was how Madi and the team proactively pointed out other potential concerns (outside of the insurance claim) that could be addressed, all without any sales pressure. That kind of honest, customer-first approach is rare and greatly appreciated. I’ve officially gained a new go-to shop for any future vehicle needs. Thank you, Madi, and the whole Carstar Q-Collision team—your professionalism, communication, and integrity made this experience seamless and stress-free. Highly recommended without hesitation!

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Customer Service

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Repair Quality

Excellent company. Detail oriented and solid customer service

Customer Service

Anthony was a pleasure to work with. Great service

Returned Clean

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Returned Clean

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Repair Quality

Anthony took great care of my car. Service was quick and greatly done

Customer Service

Returned Clean

My Experience

Car returned clean and detailed appreciated that

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Repair Quality

Customer Service

Returned Clean