CARSTAR Q-Collision
In operation 5 years.
At CARSTAR Q-Collision, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Lutz, FL provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty. To speak with the shop directly: 813- 404-3719 To schedule your appt: 866-228-1262
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 9:00 am - 2:00 pm |
My Experience - 0.0/5.0 -
One clear, one foggy headlight. Wish they offered an option to upgrade the foggy light to match the new one while they had the entire front end apart. It could have been ordered and replaced at the same time. Probably at minimum expense to me of course. Not really their fault but I’m sad about how it looks
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quicker than I anticipated.
My Experience - 5.0/5.0 -
Exceptional service from me placing the first call to them, to getting updates as the repair was being done and a great finish job on the repair! I would truly recommend them to anybody needing car repair. Professional, knowledgeable and kept the customer needs always in mind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Parking was difficult
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My recent car accident revealed a hidden gem in Lutz, Fl!!! I will be back to this auto shop for all my car needs in the future. My car was a little bit dirty when I got it back but all in all a great experience with fully backed repairs with a lifetime warranty for the paint etc. Thank you!
Likely to Recommend - 5.0/5.0 -
My car is a 2011 and will need TLC I’m sure and this will be my first stop for further work!
Repair Quality - 4.5/5.0 -
I never would have known about Carstar if I had not had an accident. They fixed my car up and she is looking better now than prior to my wreck!!! Professional and much faster service (same day estimate as opposed to other shops telling me they could estimate it in 2 weeks and i would have my car back in about 6 weeks) than was offered anywhere else I had called. I will definitely be back for all my auto needs now that I found them. The only reason I didn’t leave a score of 10 is because my car was a little bit dirty when I picked it up but no big deal there. It’s also worth noting the body work that was done came with a lifetime warranty. So really they deserve a 9.9.
Customer Service - 5.0/5.0 -
Excellent communication, they were realistic with timeframe estimates when work would be done and they were on the money!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Please give a more accurate estimation of the length of time the repair will take. I was initially told two months, but it took only two weeks. While I am glad it only took a couple of weeks, the thought of it taking months created quite a bit of anxiety. Great job. Thank you for the quality of the work and the timely service.
Customer Service - 5.0/5.0 -
Great service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Damage to door was fixed and looks good.
Customer Service - 5.0/5.0 -
Customer Service was A+
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with my repairs. I was kept in the loop, via texts, during the entire repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The estimate and repairs were done timely. I was kept informed regarding progress amd possible delays. The repairs were perfect.
Customer Service - 5.0/5.0 -
Ben was professional and friendly all at the same time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brad was amazing! He went above and beyond in every way.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
On my windows there’s over spray
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
I reached out on several times prior to bringing my car into getting serviced. After my car was in there for a week I called on a Monday to get the status. I was advised that the car was ready for painting on Monday. I called back the following Thursday and was advised that my car was going in to get painted... This cost me a significant amount of money for a rental car.
Repair Quality - 2.0/5.0 -
The service took a lot longer than expected. This cost me a significant amount of additional dollars for a rental car.
Customer Service - 2.0/5.0 -
See previous response
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ben provided an overview of the repairs and explained the requirements may change once he roved the damages parts and access any additional damage that may not be visible. He kept me up to date on the repairs and provided derails when the estimate was changed.
Customer Service - 5.0/5.0 -
Ben was great and very accommodating when I advised him I had to Daley picking up the vehicle when the repairs were completed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect service!!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ben the owner of carstar q collision was extremely helpful from the moment we entered the shop. He was very proactive in dealing with our insurance company to ensure that everything was handled in the correct manner.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Repair done correctly and to my satisfaction Longer time than expected to finish job Needed inside detail cleaning as it was very dusty and dirty Thank you
Customer Service - 5.0/5.0 -
Ben was very receptive and kept communicating at all times to update on car job
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
I’m pretty sure this survey was emailed to the wrong person. My name is Angela and my Hyundai Elantra did not receive a repair service at car Star unfortunately. I never even got an estimate. I did get a phone call that only part of my car was an 85% loss.. I was told I would be emailed an estimate regardless, but I still never received it. Ben is a nice guy and is pleasant to speak to. He didn’t even charge me for storage when I picked up my car a few days later. But, sadly, my experience didn’t go any further than those few interactions.
Customer Service - 2.5/5.0 -
Again, nice people. But my vehicle wasn’t serviced and I am disappointed by the fact that I still have no estimate.