CARSTAR Reeder Collision Center
In operation 114 years, 8 years at this location.
We've been in business since 1912 in the Knoxville area. We are known for our high quality repairs and dedication to great customer service. The safety of our customers is top priority when repairs their vehicle. We strive on our communication with the owner through the repair process. The shop is I-CAR Gold for the past 8 years and continue to focus on updating our techs with the newest technology. We are proud to service Knox County and the surrounding counties.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Insurance and repairs are usually frustrating. But once I arrived reeder collision took care of everything and answered all my questions. I liked the texts detailing the time line of repairs.
Customer Service - 5.0/5.0 -
Excellent customer service.
Returned Clean
My Experience - 5.0/5.0 -
The team was really helpful and super kind through the process. Unfortunately for me,I've been there before, but each time they took good care of me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I like the way they do their jobs. They make you feel like you are welcome to come and check on the progress of your vehicle. Or to call with any questions you might have.
Customer Service - 5.0/5.0 -
They have always treated me with respect and friendliness. Just a very nice place to do business with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys made it new again Mechanic’s did great. Everyone all staff were great to work with us.
Customer Service - 5.0/5.0 -
Staff is fantastic!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for all your assistance in a difficult situation
Customer Service - 5.0/5.0 -
Thank you for all your assistance in a difficult situation
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Had very little interaction. Insurance company took care of all of it.
Customer Service - 3.5/5.0 -
I walked in and told them I was there to empty out my totaled car. They handed me the keys and sent me on my way. They never asked for any proof it was my car, I could totally have been stealing someone else’s stuff and they never asked for proof it was mine.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was the best I give them 100% Thank you guys for everything
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Easy to work with!
Repair Quality - 5.0/5.0 -
They did a fantastic job! My car looks brand new!! Perfect paint match!!!
Customer Service - 5.0/5.0 -
He was very helpful and knowledgeable!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Clear communication and great work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 2.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
Generally dissatisfied with the finish. They spelled the paint on a panel .
My Experience - 0.0/5.0 -
Vehicle was towed to the shop on November 7, 2025. Wasn't ready to be picked up until February 3, 2026, and it still has to be taken back for a line for my front windshield waher fluid. Horrible communication during the entire process from the shop employees.
Likely to Recommend - 0.5/5.0 -
We have used this repair shop 3 times previously and would have highly recommend. After this last experience, we would never recommend. We would discourage people from using now.
Repair Quality - 0.5/5.0 -
My vehicle was towed to the repair shop on November 7, 2025 and was not availabe to be picked up until February 4, 2026. There was no communication from the shop staff unless my husband or the insurance company called to inquire, except for automated text promising repair dates that never happened. One of the things that were damaged in the accident was the washer fluid reservoir. When we picked the vehicle up there was no washer fluid in the new reservoir. Also, on the way back to my house I realized that I was not getting washer fluid to my front windshield. My husband checked the connection as he was an autobody repair technician for 38 years. The hose that connects to the reservoir was split in half. This in my opinion is complete incompetence on the part of the technician. How do you replace a fluid reservoir and not fill it and reconnect a defective hose? The rest of the repair looked good, but why wouldn't it after almost 3 months?
Customer Service - 0.5/5.0 -
No communication skills, unless we contacted them.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
The only way I got any updates about my car was when I called. They did not reach out to me one time to let me know what was going on or when they determined it was going to take longer due to waiting on insurance or waiting on parts. I understand things happen but it would have been nice to be kept in the loop...and when I would call and leave a message for someone to call me back, I never got a returned phone call. I always had to call back a day or two later to remind them I was still waiting on a call back.
My Experience - 5.0/5.0 -
The office staff we encountered were all professional and courteous. The overall experience with the car repair and customer service was top notch.
Likely to Recommend - 5.0/5.0 -
very conscientious and thorough
Repair Quality - 5.0/5.0 -
customer service and body shop are top notch.
Customer Service - 5.0/5.0 -
very courteous and professional
My Experience - 5.0/5.0 -
Excellent repair work. Your repair people are truly experts. And everyone in the office was kind, efficient and explained everything very well. Hopefully my truck won't be in another accident, but if I am, you're my go-to shop.
Likely to Recommend - 5.0/5.0 -
I recommend CARSTAR Reeder Collision very, very highly.
Repair Quality - 5.0/5.0 -
CARSTAR Reeder Collision did a fantastic job repairing my truck. It's perfect! These people are true professionals and experts in the craft. I highly recommend them!
Customer Service - 5.0/5.0 -
Great front office team. Friendly, efficient, explained everything in detail.
My Experience - 5.0/5.0 -
CarStar went above and beyond to make this whole experience so easy. There was very good communication, we always knew what to expect and when to expect it. They even washed my car and cleaned and vacuumed the inside, which I greatly appreciated!! Thank you CarStar!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and kept me informed throughout the process