CARSTAR Superior Lackland

4.9 (345reviews)
100%
5715 Five Palms Dr.,  San Antonio,  TX  78242
Bot
Shop AssistantSparkles

In operation 9 years, 5 years at this location.

CARSTAR is North America's largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair, auto glass repair, and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (345)

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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My Experience

Good morning,Oscar y Cia. It is Apreciable your friendly helping,

Likely to Recommend

Repair Quality

Customer Service

My Experience

You all where very professional honest Kept me up to date Good work to the truck Thank you

Likely to Recommend

Already referred two people!

Repair Quality

An amazing team that did unbelievable work! My car looks amazing. Oscar went above and beyond, excellent communication and service! Thank you Oscar

Customer Service

Like I stated before, Oscar was unbelievable. He was patient, professional, and communicative. He kept constant communication with me throughout the entire duration of the repair. This is the epitome of Top Tier Customer Service! Thank you Oscar!

Returned Clean

My Experience

Oscar and the other employees were all polite and very helpful

Likely to Recommend

Repair Quality

Oscar and the other employees were all great to deal with and were able to get me back into my car in a reasonable amount of time

Customer Service

Oscar and the other employees were helpful and very nice to work with.

Likely to Recommend

Great to know a shop that does excellent job.

Repair Quality

Great job on repair for my car. Appreciated that it was repaired so quickly, didn’t have to wait too long.

Customer Service

Friendly service.

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Repair Quality

Amazing service!

Customer Service

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My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Shop was great with weekly updates on the repair.

Customer Service

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Likely to Recommend

I’ll recommend it to absolutely everyone!

Repair Quality

Oscar and his team were absolutely amazing! They kept me updated in everything going on with my car. They were honest and would share any delays they’d encounter and allow me to check on my car to ensure it was up to my standard before they finalized everything. Unfortunately I am having issues with my front camera sensor but as soon as I called Oscar 10 minutes before close time he asked me to bring it in at the soonest convenient time for me to get it checked out. Everything was super amazing! The only thing that was that when I got my car back the low gas was on, which is my fault since I left it with a fourth or less, but maybe next time you can fill it to what it was or put 3 bucks in so it doesn’t immediately light up on me. I was super excited to get my car back and got spooked when a light and warning came up😅 but other than that I will absolutely recommend Oscar and his team to anyone in need!

Customer Service

Again, Oscar and his team were amazing. Great communication. Super kind, patient and understanding.

Returned Clean

My Experience

Great experience overall! Oscar kept me updated throughout the time my truck was in the shop, which I am very much appreciated!

Likely to Recommend

I had no complaints

Repair Quality

I would recommend anybody I was very satisfied with their work

Customer Service

Likely to Recommend

Sure

Repair Quality

Very satisfied they were very generous polite very very friendly they made my truck look a lot better and went out of their way to clean and I want to thank them so much for that excellent work.

Customer Service

Excellent

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My Experience

My fuel door won’t open so I can’t put gas in my car. I can’t use my car and I believe it’s due to the gas sensor not being connected when yall repaired the door.

My Experience

We greatly appreciate the team at CS for working with us, and fixing our vehicle pretty fast. Our vehicle looks great & we will be back to fix some others things in the near future. Thank you once again

My Experience

Likely to Recommend

Repair Quality

Fast service. Kept me updated throughout the whole process! No problems at all!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The truck has a gap larger than the other side when truck is closed. Same thing with the hood. Can we take vehicle for inspection?

Customer Service

Truck was a large gap while othe side is normal, also with hood.

Returned Clean