CARSTAR Williams Autobody

4.8 (303reviews)
100%
628 WASHINGTON STREET,  Washington,  NC  27889
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Shop AssistantSparkles

In operation 36 years.

Williams Body Shop has been locally owned and operated for over 40 years. We are passionate about serving our community and thankful for our customers. We are proud to partner with CARSTAR and will work with any insurance company to turn a bad situation of a vehicle repair into a relationship you can trust for years to come. With state of the art equipment and trained I-CAR certified technicians and staff, we will do our very best to make sure you are completely satisfied!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (303)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The friendly, professional, and welcoming staff received high marks for making the repair process stress-free. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned minor concerns, such as delays due to parts availability or unfinished requests, but these were noted as exceptions rather than the norm, with most expressing strong satisfaction and willingness to recommend the shop.
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"I could not be any more satisfied with the repair job. The work was excellent!!! We will be back!!"
"... very nice . Helpful. Kept me informed pleasant and they did a great job on my repair. Good not have been any better" Read more
"... completed in advance of estimate to the completed job, my car looked as if nothing ever happened to it. Highly recommend. Excellent client service, repair ..." Read more
"Wonderful place!!! Excellent work!!! Great people!!! Would highly recommend!!! Wouldnt go anywhere else!!!!"
"Fast, friendly, and professional service!"
"Great job, I can't tell it was even messed up. And they got it done days earlier. Thank you so much"
"That was what was so amazing to us. My car was ready to pick up within a week of dropping it off."
"Actually earlier than promised!"
"Work was completed in good time and looked great!"
"It was actually done days early."
"... kind, friendly and helpful from start to finish. They even give you updates on how the job is going. They did an excellent job on my vehicle, and I was ..." Read more
"Great service. Most importantly, communication was great. Thank you so moch"
"I love the messages telling me status. Never had to call about status. It was a wonderful experience."
"Love love love ..great staff they kept me updated on what was going on with my car and it was done on time! I have used them before ..." Read more
"I received updates, and communication was great. They completed work in a timely manner, and I was ..." Read more

My Experience

My Experience

My Experience

Car repair looked great! Staff were very responsive. ! I was very pleased with the experience!

Likely to Recommend

Williams Carstar Shop is phenomenal! They made the repairs to my absolutely perfectly. They kept me informed during the repair process. Had my car ready when they promised. The job was done so beautifully my car was just like brand new! Great customer service by staff I wouldn't hesitate to recommend or use them again for my repair needs!

Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service and great quality work with fast work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

My car overheated before I got it home. There are several issues with the repair. I contacted Allstate when I arrived at home and the car was smoking. I attempted to call the shop, but it was closed.

Likely to Recommend

Definitely

Repair Quality

Excellent customer service. I love the updates regarding the status of the repairs. Would definitely recommend and use them again.

Customer Service

Very satisfied

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

THe present staff is excellent

Repair Quality

Overall, a positive experience. Because of staff turnover, it is unclear to what degree the delay in finding a needed part was due to a competence issue on the part of the former staff. The new staff has been first-rate. Very responsive and communicative.

Customer Service

See previous comment

Likely to Recommend

Repair Quality

Customer Service

My Experience

I am so happy with the service I received there and how they took care of my car. From start to finish, the process was so easy! The staff is great and Sierra was very nice and helpful in providing me with updates when I called. I would highly recommend them!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Overall very satisfied. Could have been a little more consistent first week. Communicated well the second week!

Customer Service

My Experience

Did a great job repairing my car! Very professional and caring!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Because they were supposed to change my light bulbs out and yall didn't but I blame the staff that's was there at first witch is on longer there. They promised that they would be changed out but didn't let the other people know and didn't leave any notes or memos that it was to be done. And he promised that they would be put in. Besides that I'm very satisfied will definitely recommend them

My Experience

My Experience

They helped by giving me a lift to & from their company. Saved me a lot of time & trouble.

Likely to Recommend

Repair Quality

The repair took longer than I was told in the first meeting.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I already have recommend them to our folks.

Repair Quality

I’m very satisfied with the repairs. Looks great! The only thing that would make it better is for it not to have taken so long to get the parts.

Customer Service

I can’t think of anything that they could done to improve my experience.