CARSTAR Williams Autobody

4.9 (280reviews)
100%
628 WASHINGTON STREET,  Washington,  NC  27889
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In operation 36 years.

Williams Body Shop has been locally owned and operated for over 40 years. We are passionate about serving our community and thankful for our customers. We are proud to partner with CARSTAR and will work with any insurance company to turn a bad situation of a vehicle repair into a relationship you can trust for years to come. With state of the art equipment and trained I-CAR certified technicians and staff, we will do our very best to make sure you are completely satisfied!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (280)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new after service. The team received strong recognition for exceptional customer service, with staff described as friendly, professional, and accommodating. Communication was a standout strength, as customers appreciated regular updates throughout the repair process via texts, calls, and emails. Timeliness was also frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned minor delays due to parts availability or unforeseen issues, though these were generally handled with transparency and professionalism per customer accounts. Overall, the overwhelming majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... They even give you updates on how the job is going. They did an excellent job on my vehicle, and I was amazed at how quickly the repairs were ..." Read more
"... if nothing ever happened to it. Highly recommend. Excellent client service, repair and bodywork. 10 out of 10" Read more
"... very nice . Helpful. Kept me informed pleasant and they did a great job on my repair. Good not have been any better" Read more
"Staff was friendly and courteous. Definitely went above and beyond."
"Vehicle looked brand new after repairs."
"Great job, I can't tell it was even messed up. And they got it done days earlier. Thank you so much"
"Actually earlier than promised!"
"Work was completed in good time and looked great!"
"Very efficient and done in a timely manner"
"Vehicle was ready within the time as promised."
"I love the messages telling me status. Never had to call about status. It was a wonderful experience."
"Great service. Most importantly, communication was great. Thank you so moch"
"Love love love ..great staff they kept me updated on what was going on with my car and it was done on time! I have used them before ..." Read more
"Beautiful body work. Teams kept me well informed & was courteous. Always answered all my questions."
"I received updates, and communication was great. They completed work in a timely manner, and I was ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful place!!! Excellent work!!! Great people!!! Would highly recommend!!! Wouldn’t go anywhere else!!!!

Likely to Recommend

Repair Quality

Good quality repairs

Customer Service

Brandy keep me up to date with the progress of the repairs

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My tail gate don't open easy like it use too!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and work was completed within the estimated time. I would use CARSTAR Williams Autobody again.

Response from CARSTAR Williams Autobody, 08/13/26

Thank you Mr. Turner for your kind words. We are thankful you chose us to do not one but both your repairs. We hope you both have a great day.

My Experience

I’m very happy with the experience I had with CARSTAR WILLIAMS AUTOBODY. They did a fantastic job in repairing my car. I would highly recommend your AUTOBODY shop.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service! Did a great job on my car. Very friendly people to work with! Highly recommend!

Likely to Recommend

Repair Quality

Fast, friendly, and professional service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service, repair time frame, patience, communication, scheduling, and repair work. Brandi was awesome.

Likely to Recommend

Repair Quality

Happy with the repairs. They even clean the inside and outside of my vehicle.

Customer Service

Customer Service was excellent!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great craftsmanship, friendly customer service, affordable, and prompt service. They even washed and cleaned my vehicle.

Likely to Recommend

Repair Quality

Great work. The lady at front desk was awesome

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Williams Autobody, 08/07/26

Thank you Mr. and Mrs. Carnes for the kind words. It was a pleasure being able to get your vehicle back looking nice. I wish you both the best with your new adventures. Brandy @ Carstar

Likely to Recommend

Repair Quality

Very professional and the results are out outstanding. 🙂

Customer Service

Very satisfied with their services.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I couldn’t be happier with the service I received! Everyone was so kind, friendly and helpful from start to finish. They even give you updates on how the job is going. They did an excellent job on my vehicle, and I was amazed at how quickly the repairs were completed. It’s hard to find such caring people who also do outstanding work. I highly recommend this auto body shop!!!

Likely to Recommend

We have already recommended Carstar Williams Autobody to several people and will continue to do so.

Repair Quality

I could not be any more satisfied with the repair job. The work was excellent!!! We will be back!!

Customer Service

The customer service could not have been better. Everyone was so friendly and helpful from drop off to pickup.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service. Most importantly, communication was great. Thank you so moch

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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