Chatham Parkway Collision
In operation 25 years.
Chatham Parkway Toyota/Lexus is a full service collision center. We are the only factory Toyota / Lexus Certified Collision Center in the Costal Empire and the Low Country. We work on all makes and models. We work with all insurance companies. Our technicians are I-CAR , ASE and factory certified. Our goal is to provide quality repairs in a timely manner.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I DO NOT RECOMMEND!!
Repair Quality - 0.5/5.0 -
Horrible communication! They had my vehicle for 2 months and there were many days every week that it wasn’t touched…I was notified by my Lexus app everytime my vehicle was touched! I was also told multiple times it would be ready the following week only to be ignored when that time came and the same thing happened when my insurance company tried to get a date too!
Customer Service - 0.5/5.0 -
Horrible communication! They never call you back!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My car was not fixed there. I had to move the car since the insurance policy holder and driver were unreachable and the car was moved before being declared totaled.
Customer Service - 2.5/5.0 -
Can't cause the car didn't stay there.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
See comments from Question 1
Repair Quality - 1.5/5.0 -
From the beginning, I told the collision center that I was quoted over four weeks from another center, and I was told that it would not take that long here. My car was in the shop for 32 days. Once I picked up my vehicle, I was immediately disappointed. Before I even dropped off my vehicle for service, I notified an employee over the phone that my cracked tail light was missed during my virtual appraisal with my insurance company. Once I came in to drop off my car for service, I again notified an employee that my tail light being cracked was missed on the appraisal and needed to be addressed. I was assured that this would be documented and taken care of. When I came and picked up my vehicle the tail light had not been fixed. Also, when I picked up my vehicle, there was a delay on shipping the clear adhesive part that goes on my back bumper. This means that I will have to return to get my services completed. It is very frustrating waiting a month and then picking up a vehicle that is not completely done. I now will have to schedule to come back to get my services completed. It was totally unacceptable for my tail light to not be fixed after this was addressed multiple times. The communication with the collision center has also been terrible. The voicemail box is full, and each time I call it typically takes me 3 to 4 calls throughout a day before I can even get in touch with somebody. The majority of the time someone says they will call me back, I never get a return call and I end up having to relentlessly call again days later. There is one gentleman, unfortunately I do not remember his name, that always called back as promised. As for everyone else, I struggled to communicate with. I am awaiting getting my tail light and adhesive shipped in. I was told it would be another week and if I haven’t heard from anybody, to call them back again. This encounter has been very frustrating and the communication skills at this center have a lot of room for improvement.
Customer Service - 1.0/5.0 -
See comments from Question 1
Returned Clean
My Experience - 5.0/5.0 -
Cord, Brian, and Angel took great care of us and our car repair. We had several family emergencies during this period and Cord stepped up and got a great team together to assist us. They turned a difficult time into a efficient, less stressful situation. I could not have endured this without them. Our many thanks go out to the Chatham Parkway Collision team. Julia and Glenn Brown
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cord, Brian, and Angel made our collision repair a breeze. We had experienced a string of unfortunate set backs from an unisured driver accident, health issues, and hurricanes. Emotionally I was a mess. Your team gave us 1st class service and helped us with rental car arrangements, great repairs and the best customer service possible. I don't what I would have accomplished without their assistance. You have quality staff, appreciate them. Julia and Glenn Brown.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
customer service was fantastic and everyone there was super nice and helpful :)
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
For Lexus owners, we really don’t have a choice, but to use you. I would recommend for Lexus owners.
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Scheduling was a problem. It took weeks to get parts in And Weeks to schedule. I was not happy with alerts on my phone that my car was exceeding the speed limit several times as well as windows and doors being left unlocked.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Except to the lengthy time the work done was perfect
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and the work looks like my car never got hurt.
Customer Service - 5.0/5.0 -
Could not be more satisfied. Angel at front desk was the best help for me. Pam nice and supportive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
To recommend anyone for service I will. I just hope the time frame in how long their vehicle is kept would be different than mine. Also the checkout was not as pleasant.
Repair Quality - 5.0/5.0 -
I was very satisfied with the repairs of my vehicle. Mr. Perry and this crew did a very good job to my vehicle and him giving first grade treatment as for communication and service.
Customer Service - 3.5/5.0 -
Customer service was not warming from everyone as well as responses to questions and explanations or salutations. Mr. Perry was awesome and worked with me and kept me updated with the progress of my vehicle.