Chatham Parkway Collision
In operation 25 years.
Chatham Parkway Toyota/Lexus is a full service collision center. We are the only factory Toyota / Lexus Certified Collision Center in the Costal Empire and the Low Country. We work on all makes and models. We work with all insurance companies. Our technicians are I-CAR , ASE and factory certified. Our goal is to provide quality repairs in a timely manner.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My care was in your shop for 45 days and every time I would check on it I would get a different story. The collision center would blame the service department and vice versa. They kept saying they were waiting on parts and h a d to paint it. When I picked it up last Friday and when I was driving home the chech engine light came on, so I turn around and went back. It said something about the trackson. They found a hose was not connected. Then I drove to church on Sunday and it had a scraping noise on passengers side wheel, also it was pulling to the right. Supposedly they did an alignment?? When I took it in on Monday they said a plate behind the rotary was scraping and it was to close it. I feel the technicians should have caught all these item if they were doing their job and drove the car to test their work. I hope I don't have any more problems.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn’t tell anyone to come to the collision center
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Customer service needs to understand they are there to serve the customers & they need to be patient & courteous. They hung up on me on several occasions. I have never seen customer service get mad because you inquire about your vehicle only at Chatham Toyota Collision!! They need to attend a class to work on customer service skills.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond to make sure the smallest scratches was fixed after insurance didn't want to cover! I recommend them highly!
Customer Service - 5.0/5.0 -
Everyone was friendly and helpful throughout this stressful process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Customer Service - 4.5/5.0 -
People as helpful as possible but I was surprised that no end point able to be corrected on start of our work together. But besides that ok
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
I am happy thanks so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Angel at the front desk was always polite/professional. We are repeat clients and very upset that our car was there over5 weeks! Never happened before!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job on my ES 350 Lexus thank you so much for taking care of me
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
great customer service and timeliness
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
everyone i encountered was very nice. the front desk receptionist was very professional and helpful with resolving issues and questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Love the finished product. The time frame and communication at the beginning of the process was not good.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would recommend the facility despite the problems discussed previously because the actual work was good and maintains Lexus’ warranty coverage.
Repair Quality - 4.5/5.0 -
The interior of my vehicle should have been cleaned - there were dust stains on the seats, particularly on the upper portions of the front seats.
Customer Service - 3.5/5.0 -
I gave an overall score of 7 because until I was able to contacted the manager, Deanne Cooper, I was not able to find out what was holding up my repairs.
Returned Clean
Likely to Recommend - 3.5/5.0 -
They did quality work for the repairs. I just think communication can be better.
Repair Quality - 3.5/5.0 -
The body work was great. The communication regarding completion updates were poor.
Customer Service - 3.0/5.0 -
The customer service needs improvement. There was lack of communication and I only received updates/calls when I called first.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Are you kidding me?
Repair Quality - 0.5/5.0 -
We have never experienced such poor service from any dealership we have used over the years. Their lack of follow through, failure to return calls, and general laissez-faire attitude towards customers is astounding.
Customer Service - 0.5/5.0 -
No unsolicited attempts to keep us informed of the status of our repairs, failure to make good on every promise to return calls, excuses for not being able to get reliable information from repair personnel.
Likely to Recommend - 0.5/5.0 -
They did not take care of my need so I will not recommend anyone to go there.
Repair Quality - 1.5/5.0 -
They had my car almost 5mos did not call me or update me on what was going on with my car nothing.
Customer Service - 1.0/5.0 -
They were not honest with me about what was going on with my car.
Returned Clean
My Experience - 0.0/5.0 -
Oi have discussed the many issues with Cord.